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WIndows 7 BSOD on boot after ImageAssist restore
I have a IA WIM that when restored to the PC (Optiplex 9020) that created it works fine, but restoring it to other models (ex. Latitude 6420 &6440), I get a 0x0000007B BSOD upon the first boot (during the Starting Windows animation). When it restarts, launching startup repair gives an error 0xc000000e.
The original PC is set to RAID On in SATA Operation, and every other PC has been set to that, yet it does not boot.
The WIM was created with IA version 8.0.0.8.
Please assist.
Thank you.
ed_goldberg
43 Posts
0
June 13th, 2017 09:00
Willabraham,
Please make sure that the correct family driver packs, downloaded from the ImageAssist page, are placed in the folder "dell_driver_packs_local" on the bootable USB key created with ImageAssist for the models BSOD'ed. Also the SATA setting may need to be changed to ATA or ACHI and not RAID ON.
ed_goldberg
43 Posts
0
June 13th, 2017 10:00
Can you please send the logs from the location listed below to email us_osimaging@dell.com.
c:\windows\panther\dtri\logs
ed_goldberg
43 Posts
0
June 13th, 2017 10:00
Are the drivers below the Win_7 driver packs being used being used and stored in the driver folder of the USB key?
ed_goldberg
43 Posts
0
June 13th, 2017 10:00
Apologize the snapshots didn't take when sent.
E5 Latitude 6440 A17 01/04/17
E3 Latitude 6420 A02 01/23/13
Will Abraham
5 Posts
0
June 13th, 2017 10:00
ed_goldberg,
I'm currently using the latest drivers and I've tried using both ATA and AHCI with the same results.
Will Abraham
5 Posts
0
June 13th, 2017 11:00
Logs sent.