5 Posts
0
4252
Inspiron 24-3455, Driver Restore
Last year the Toshiba HDD that came with my PC bit the dust. I replaced the drive and reinstalled Windows 10 and loaded the drivers. I noticed months later that my built in memory card reader does not work. Upon researching, it appears that the chipset driver controls that function. Device manager shows "Standard SATA AHCI COntroller" for my chipset.
I tried manually installed the chipset driver again and same result. I tried performing a driver restore will Dell Command (Versions 2.4.0 and 3.0.1) and it says my system is not supported. I have the lastest BIOS installed and the most recent Windows 10 updates.
Any thoughts?
speedstep
8 Wizard
8 Wizard
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47K Posts
1
April 4th, 2019 07:00
DELL COMMAND UPDATE 3.0 is not compatible with windows 10. Dell Command Update 4.0 and higher require windows 10 WMI-ACPI bios. There is support for Dell command 4.0 but its not free.
The AMD driver I linked is for windows 10 64 bit and the following models.
Inspiron 3265
Inspiron 3455
Vostro 3055
https://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=DDVDP
Dell command is for Optiplex, Precision, XPS systems
Dell Command | Update requires Microsoft .NET Framework 4.0 (or later) to be installed on the system.
https://support.microsoft.com/en-us/help/4054530/microsoft-net-framework-4-7-2-offline-installer-for-windows
speedstep
8 Wizard
8 Wizard
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47K Posts
0
April 2nd, 2019 11:00
INTEL RST is the WRONG Chipset.
The issue is AMD Chipset. The other issue is secure boot WINDOWS 8.x certificates DO NOT WORK in 10. SECURE BOOT MUST BE OFF.
http://en.community.dell.com/techcenter/enterprise-client/w/wiki/11530.winpe-10-driver-pack
Inspiron 24‑3455
Processor
• AMD A8‑7410
• AMD A6‑7310
• AMD E2‑7110
System chipset
Integrated in processor
http://downloads.dell.com/published/pages/inspiron-24-3455-aio.html
This package provides the driver for the AMD Chipset Device Driver and is supported on
Inspiron 3265
Inspiron 3455
Vostro 3055
Series running Windows 10.More details
TechLover2020
5 Posts
0
April 2nd, 2019 16:00
Thank you for the response. The driver Dell recommended for my servicetag is an AMD driver. I tried the driver you linked to: installed it and rebooted. No change in device manager with the chipset. I also extracted the chipset installation and tried to point to that directory to look for the driver. No luck.
Also, I would like Dell Command Update to work on my system. I feel if I can get that working my problems would hopefully be resolved.
RoHe
10 Elder
10 Elder
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43.6K Posts
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April 2nd, 2019 17:00
Exactly which version of Win 10 did you install when you replaced the HDD? The latest version is Fall'18 Update, build 1809 (very soon to be replaced with Spring'19 Update, build1903). Do you have some earlier version?
There's a Win 10 AMD Chipset driver dated 27-Dec 2018 for the Inspiron 3455. Is that the driver you tried to install?
TechLover2020
5 Posts
0
April 3rd, 2019 16:00
Yes, that is the first one I tried. Then I tried the one Speedstep suggested. I turned secure boot off. Dell command update still will not work.
On Dell command update 3.0 I get "Operation ended with exception: Advanced Driver Restore: System not supported."
On DCU 2.4.0 I get "This application does not currently support your system model."
Window version is 1803.
TechLover2020
5 Posts
0
April 5th, 2019 21:00
That was the issue! I was installed Dell Command Update instead of Dell Update. ::facepalm:: I did not realize there were that many versions!
You rock!!