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Dellmachine
1 Copper

Inspiron 24-3459 AIO, no power

I have a 15 month old  Inspiron 3459 AIO.  A day ago, it turned off and now it wont turn on.  No fan, no boot nothing.

The power adapter has a green light showing on it.  The computer shows no lights of any kind, no fan, etc  

Here is what troubleshooting has occurred:

1).  Un plugged and plugged into different outlet.

2).  Unplugged everything; pressed power button for 30 seconds; plugged everything back in.

The green light is on the power supply, but the computer shows no signs of working.

 

I am thinking of trying a new power supply as next step.  The current power adapter is Dell # HA65NS5-00.  It is 19.5 V and 3.34 Amp output.  

I have a Dell laptop adapter that provides 19.5 V and 4.62 amp output.  It is PA-10 Family.

Would it be ok to try it using this adapter?  I thought since it is bigger, it would be ok.

 

 Thanks in advance

 

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15 Replies
7- Thorium

Re: Inspiron 3459 AIO - no power

Be careful because that other PSU has higher amp output. You don't want to fry things...

And/or you might get a warning that it's not the "recommended" PSU and it might refuse to boot with that one.

Ron

   Forum Member since 2004
   I am not a Dell employee

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Mike.McD1971
1 Copper

Re: Inspiron 3459 AIO - no power

Duplicate post. Unable to delete.

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Mike.McD1971
1 Copper

Re: Inspiron 3459 AIO - no power

I'm having the same problem with my Inspiron 24-3459. It shut off and never came back on.

No power light.

I checked the output of the external power supply and it showed 19V before the battery in my multimeter died. I'll be checking the amperage as soon as I replace it.

I've done the recommended steps to try and get it up and running. No results.

Things to know:

  1. We had power fluctuations (brown outs) earlier this week during a storm.
  2. The surge protector got turned off. That's actually how the PC got shut off. I've been unable to power-up since.
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Tesla1856
6 Thallium

Re: Inspiron 24-3459 AIO, no power


@Dellmachinewrote:

 

I am thinking of trying a new power supply as next step.  The current power adapter is Dell # HA65NS5-00.  It is 19.5 V and 3.34 Amp output.  

I have a Dell laptop adapter that provides 19.5 V and 4.62 amp output.  It is PA-10 Family.

Would it be ok to try it using this adapter?  I thought since it is bigger, it would be ok.

 

 


Since the voltages match, it should be ok. Right, higher Amps is OK because it only draws what it needs.

The AiO might still complain about it's digital-identity if there is an AC-Adapter white-list.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
Tesla1856
6 Thallium

Re: Inspiron 3459 AIO - no power


@Mike.McD1971wrote:

 

1. I checked the output of the external power supply and it showed 19V before the battery in my multimeter died. I'll be checking the amperage as soon as I replace it.

2. Things to know:

  1. We had power fluctuations (brown outs) earlier this week during a storm.
  2. The surge protector got turned off. That's actually how the PC got shut off. I've been unable to power-up since.

1. Right, initial volts check is correct. However, the volts of the SMPS really need to be checked while there is a full-load on it.

Since this is a "laptop like" power system, there is likely a "Power Board" inside (DC-DC Converter) ... so check it's outputs.

2. All my desktops (and TVs, Home-Theater, etc.) get a good UPS with not only a battery but also voltage-regulation (like a nice mid-level consumer-class APC unit). They have saved me many times. Misc smaller devices without them eventual die during storms.

Open a cheap Surge Suppressor sometime ... you will see there is basically nothing inside. Your only hope there is that they will act like a fuse and self-destruct.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
Mike.McD1971
1 Copper

Re: Inspiron 3459 AIO - no power

1- Any idea how to load-test it without it costing me more in equipment than a new power supply?

2- I have an APC USP on my network equipment. But, yeah, I should get another one or 2.

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Tesla1856
6 Thallium

Re: Inspiron 3459 AIO - no power


@Mike.McD1971wrote:

Any idea how to load-test it without it costing me more in equipment than a new power supply?

 


You measure the voltage of the SMPS output-side. When the SMPS is securely sealed, I've done it from the back-side of the main-DC-power-In connector (inside the machine itself).

If you are not a trained electronics or appliance technician, you should not be trying this. :Smile:


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
Dellmachine
1 Copper

Re: Inspiron 24-3459 AIO, no power

Thanks so much for your help and input.  I was struggling trying to find the right size adapter.

The original cord is a  Dell # HA65NS5-00.  It is 19.5 V and 3.34 A and 65 w; 

I have an HP 854057-001 that has same diameter plug and plugs in but is slightly longer.  It says it is 19.5 v and 3.33 A and 65 watts.

I plugged it into the computer and no light on the computer.

It looks like the Dell computer is 15 months old.  (3 months out of warranty).

Do you have any other troubleshooting ideas for no power at computer?  I am afraid it is a board problem.

 

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Tesla1856
6 Thallium

Re: Inspiron 24-3459 AIO, no power


@Dellmachinewrote:

1. The original cord is a  Dell # HA65NS5-00.  It is 19.5 V and 3.34 A and 65 w; 

2. I have an HP 854057-001 that has same diameter plug and plugs in but is slightly longer.  It says it is 19.5 v and 3.33 A and 65 watts. I plugged it into the computer and no light on the computer.

3. It looks like the Dell computer is 15 months old.  (3 months out of warranty).

Do you have any other troubleshooting ideas for no power at computer?  I am afraid it is a board problem.

 


1. OK

2. I don't know about all that. You said you wanted to use :

I have a Dell laptop adapter that provides 19.5 V and 4.62 amp output. It is PA-10 Family.

which would have been fine for a test

3. Yeah, I can't teach you to be a computer technician in a forum. Google and YouTube are good. If you have a specific question, feel free to ask. You could have a local qualified computer technician take a look at it. Best Buy is sometimes OK if they have smart techs that care.

I wrote this a while back. It's Dell focused and purposely not too technical, but it's for desktops ... the All-In-Ones are really more like a giant laptops.

https://www.dell.com/community/Alienware-General/Alienware-Desktop-General-Hardware-Troubleshooting/...


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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