LisaJP
1 Copper

Inspiron 24-3475 AIO, brutally slow

Don't know what to do. New out of box 3 months ago and this thing is brutal. Slower than the 10 YEAR old HP it replaced. DELL technicians have tried twice to no avail. I literally cannot have 2 things happening at once. Can't have my little poker table and Internet browser going beside it simultaneously without horrible choppy lag. On a NEW computer! Even uninstalled my Trend Micro (taking chance on Windows Defender) to see if that would help. Disabled the "Power Now" on some off chance that would help too. $700 and I might just give it to charity. Please, has anyone had issues like this and have a suggestion?

Thanks.

P.S. I know very little about computers. Sorry.

Have Firefox open but not even doing anything...

Dell.JPG

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8 Replies
7- Thorium

Re: Dell Inspiron 24 3475 AIO Brutal

How much memory (RAM) is installed in this PC?

At the desktop, press ctrl-alt-del to open Task Manager. Go to the Start-up tab and uncheck (disable) Dell SupportAssist and Dell Update. Don't uncheck anything else unless you're absolutely certain you don't need it to start the PC. If you're uncertain about what a startup entry does, you can Google the name to find the info. And do not uncheck anything to do with Windows Defender.

Then reboot and see if that helps...

Ron

   Forum Member since 2004
   I am not a Dell employee

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Tesla1856
6 Thallium

Re: Dell Inspiron 24 3475 AIO Brutal

Does it pass a full/complete ePSA Diags (outside of Windows)?

Is Power-Profile set to High-Performance?

Are there any red errors in Windows Reliability Report?

What does SMART on HDD read? Crystal-DiskInfo is good for that.

 


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LisaJP
1 Copper

Re: Dell Inspiron 24 3475 AIO Brutal

Thanks for the reply. I've tried these things. I'll see what happens.

Does it pass a full/complete ePSA Diags (outside of Windows)?

That the F12 diagnostic that takes 4 hours? Just did it and no errors detected.

Is Power-Profile set to High-Performance?

Did that before ePSA test. Yet to determine if helpful.

Are there any red errors in Windows Reliability Report?

All I see there is some improper shutdowns but I lose power often where I live so that may account for those.

Dell1.JPG

What does SMART on HDD read? Crystal-DiskInfo is good for that

Downloaded the Crystal-DiskInfo and ran it but don't know what I'm looking for.

This safe to post?

Dell2.JPG

Thanks for your time helping me with a few suggestions.

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LisaJP
1 Copper

Re: Dell Inspiron 24 3475 AIO Brutal

Seems a tiny bit better.

Maybe was the High-Performance setting change.

Still choppy poker app (sound especially like a scatchy forced sound) and when running can't open Facebook or anything that contains tons of info.

Frustrating as heck this DELL.

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Tesla1856
6 Thallium

Re: Dell Inspiron 24 3475 AIO Brutal


@LisaJP wrote:

 

1. Are there any red errors in Windows Reliability Report?

All I see there is some improper shutdowns

2. but I lose power often where I live so that may account for those.

 

3. What does SMART on HDD read? Crystal-DiskInfo is good for that

Downloaded the Crystal-DiskInfo and ran it but don't know what I'm looking for.

 


1. Really? Because I see a  lot of red. Each must be explained or fixed.

2. That is very bad for Windows. Your installation might be corrupt now. I suggest you get a good UPS (like APC-LCD with AVR) and stop abusing your Windows-install and risking your hardware investment.

3. That looks fine ... no physical HDD errors.


Registered Microsoft Partner and Apple Developer
- I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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Tesla1856
6 Thallium

Re: Dell Inspiron 24 3475 AIO Brutal


@LisaJP wrote:

1. Seems a tiny bit better. Maybe was the High-Performance setting change.

2. Still choppy poker app (sound especially like a scatchy forced sound) and when running can't open Facebook or anything that contains tons of info.

3. Frustrating as heck this DELL.


1. Good. At least a step in the right direction. IMO, this should be default for a machine that plugs-in. Are you sure you have all the Windows-Updates installed?

2-3. The reality it that this is a low-end laptop with no-battery and a large screen. It's got a cheap low-end AMD processor and low-end AMD-GPU ... combo APU I think. Pair that with a SLOW 5400rpm spinning-HDD and you can't really help but to have a slow computer. People buy these to save money ... that is it's purpose in life (to be cheap) ... not to run nice ... (not with this particular config anyway).

If you want to keep it, I suggest you swap the rickety HDD for a famous-maker $75 240gb SSD, and get Windows-10 booting from it. All your Apps and Programs will fit on there also. Not only will the SSD be 4-times faster, the high IOPS will help make-up for the low-end CPU/GPU/APU and likely the minimal/slow RAM. It will be faster than even when it was new.

 


Registered Microsoft Partner and Apple Developer
- I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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LisaJP
1 Copper

Re: Dell Inspiron 24 3475 AIO Brutal

Thanks for all your help and tips.

Like I said. New out of the box this system was slow/bad.

And I didn't consider it 'abusing' my machine only having a surge protector.

It's what most people do in an area like mine where our power is unpredictable.

Will look into those options though.

Thanks again.

Cheers

 

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Tesla1856
6 Thallium

Re: Dell Inspiron 24 3475 AIO Brutal


@LisaJP wrote:

 

1. Like I said. New out of the box this system was slow/bad.

2. And I didn't consider it 'abusing' my machine only having a surge protector. It's what most people do in an area like mine where our power is unpredictable.

 

1. I understand ... and that's why I suggested a SSD and either cloning spinning HDD to it (or just do a clean/fresh Windows install).

2. Well, I hope you consider my other suggestions even though yall don't know (or agree) that a good UPS (with battery and AVR) is the proper protection for your computerized machines (computers, HDTV's etc.). This is especially true if your AC-power is "unpredictable". Spikes, brown-outs, over-voltage (especially when AC-grid comes back on), and general unstable-ness is all very hard on computerized machines.

 


Registered Microsoft Partner and Apple Developer
- I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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