HP computer
1 Copper

Inspiron 3662, external monitor goes blank?

New Dell Inspiron 3662 desktop. The monitor goes blank for a few seconds every few minutes. Doesn’t affect the computer but very annoying.

 

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3 Replies
Mary G
6 Indium

Re: New Dell Inspiron monitor goes blank

Are you using an old monitor or did it come with the new computer? Contact Support if it was purchased with the computer after checking all the cable connections. Make sure to use the correct ports--the computer comes with integrated video but if you ordered a separate video card use that instead of the integrated ports.

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HP computer
1 Copper

Re: New Dell Inspiron monitor goes blank

It’s an old monitor but I have tried an alternative and the same thing happens with that too. Correct ports being used..

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Moderator
Moderator

Re: New Dell Inspiron monitor goes blank

 

We need more data...

* What specific monitor model?
* How is the monitor connected to the Inspiron 3662 using which port and cabling?
* What specific other monitor model did you test? Using which port and cabling?

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