Craftyt
1 Copper

Inspiron 5477 AIO, flickering LCD, different color

I hope someone can help me. I set up my new Inspiron 5477 AIO last night. When I turned it on this morning, 3/4 of the screen is just flickering and is a different color to the rest of it. Has anyone seen this before? 

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3 Replies
fireberd
6 Indium

Re: Flicking screen on inspiron DT 5477

Since this is new, best to contact Dell Support.  Only Dell Support can get it corrected under warranty.

 



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

Dell S2719dgf Monitor

Member of Nashville based R.O.P.E.

Craftyt
1 Copper

Re: Flicking screen on inspiron DT 5477

Thank you. I have been trying to contact someone all day. Hopefully I’ll get through to someone soon! 

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Moderator
Moderator

Re: Flicking screen on inspiron DT 5477

 

Try the following...

First, press and hold the power button in for 4 seconds. Then let go. Press it again to power on. Do you still see the same issues?

Second, run the ePSA LCD/Display Panel Diagnostics
- Connect a USB keyboard to the back side black USB port
- Power off, then on
- Press F12
- Choose Diagnostics
- Tap the Esc key and Yes to stop the Quick Test
- Only check LCD/Display Panel
- Press the play button to run that specific test. Post the results

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