floridafuzz
1 Nickel

Inspiron 5675 (Gaming Desktop), Random lockups

Hi-

I am having random lockups and freezes on my Inspiron 5675 also. I have to shut off the computer and turn it back on to be able to use it again. I have run the diagnostics program and everything passes muster.

I have the Ryzen 1800x processor, 16GB of ram, 256 GB SSD, and a 1TB hard drive. The video card is the RX580. I am running Windows 10.

I see other people have had this problem. Has there been any logical explanation for this issue and has there been an approved fix?

I am up to date on the BIOS and all other required updates as far as I know.

Looking for some suggestions or answers before I go down the contact support route. I really don't want to ship my computer back for service.

Also if one had to ship back a computer for repair, how do you secure your information on the hard drive so no one else has access to it?

Thanks in advance for any and all information and suggestions.

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31 Replies
Tesla1856
6 Gallium

Re: Inspiron 5675 - Random Lockups - looking for guidance


@floridafuzzwrote:

Hi-

1. I am having random lockups and freezes on my Inspiron 5675 also. I have to shut off the computer and turn it back on to be able to use it again.

2. I have run the diagnostics program and everything passes muster.

3. I have the Ryzen 1800x processor, 16GB of ram, 256 GB SSD, and a 1TB hard drive. The video card is the RX580. I am running Windows 10. I see other people have had this problem. Has there been any logical explanation for this issue and has there been an approved fix?

4. I am up to date on the BIOS and all other required updates as far as I know.

5. Also if one had to ship back a computer for repair, how do you secure your information on the hard drive so no one else has access to it?

 


1. What are the red-errors in Windows Reliability Monitor?

2. If you mean ePSA (outside of Windows) then good, that's a step in the right direction.

3. On a new motherboard and chipset like this ... I would be looking for updated drivers, firmwares, and especially for things like the new AMD Chipset drivers or other AMD driver-suites.

4. Yes, must be running the latest release. This sounds like one of Dell's first AMD-based systems in a long time.

5. You backup your data-files (so you have a secured copy) and then you delete it or Reset the computer to fresh-state. Expect them to see your secrets if they are there, and also expect them to erase the drives and reload OS fresh (because that might fix it) aka Nuka-Cola-Pave ... Nuka-Pave ... Nuke-and-Pave. 


Registered Microsoft Partner and Apple Developer
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floridafuzz
1 Nickel

Re: Inspiron 5675 - Random Lockups - looking for guidance

Hi-

1.Application failures,Miscellaneous failures.

Description
Faulting Application Path:    bad_module_info

Problem signature
Problem Event Name:    MoAppCrash
Package Full Name:    Microsoft.Windows.Cortana_1.9.6.16299_neutral_neutral_cw5n1h2txyewy
Application Name:    praid:CortanaUI
Application Version:    0.0.0.0
Application Timestamp:    00000000
Fault Module Name:    unknown
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Code:    c0000374
Exception Offset:    00007ffd4b94879b
OS Version:    10.0.16299.2.0.0.768.101
Locale ID:    1033

Extra information about the problem
Bucket ID:    199c4e3adc5244f655906ed5190cd893 (1553863732970182803)

2. Please clarify this line for me-  If you mean ePSA (outside of Windows) then good, that's a step in the right direction.

Does any of this help?

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Tesla1856
6 Gallium

Re: Inspiron 5675 - Random Lockups - looking for guidance


@floridafuzzwrote:


1. Problem Event Name:    MoAppCrash
Package Full Name:    Microsoft.Windows.Cortana_1.9.6.16299_neutral_neutral_cw5n1h2txyewy

2. Please clarify this line for me-  If you mean ePSA (outside of Windows) then good, that's a step in the right direction.


1. Try disabling Cortana. I think you do it in Privacy settings.

2. Press F12 on Boot and run Diagnostics (ePSA) from there. That checks your hardware outside of Windows.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
floridafuzz
1 Nickel

Re: Inspiron 5675 - Random Lockups - looking for guidance

Hi-

I have Cortana shut off in the settings tab. I don't have any microphones installed on my desktop.

I also have run the Dell diagnostics, hitting the F12 key when you restart the computer, I ran the full diagnostics program, extended or what ever they call it, I don't remember, and everything passed with flying colors.

So far, it hasn't happened since I posted earlier today, so we will see what happens.

I did go ahead and updated the AMD drivers for my video card, RX580 I think.

I am going to check the other red x's and see if Cortana was the culprit in the previous lock ups.

Will let you know.

Thanks for the 411. I appreciate it.

 More info: Dell Data Vault seems to be a problem in a lot of the lockups:

Description
Faulting Application Path:    C:\Program Files\Dell\DellDataVault\DDVDataCollector.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    DDVDataCollector.exe
Application Version:    5.2.4.77
Application Timestamp:    5a32b677
Fault Module Name:    ntdll.dll
Fault Module Version:    10.0.16299.248
Fault Module Timestamp:    effc9126
Exception Code:    c0000005
Exception Offset:    000000000002bb5a
OS Version:    10.0.16299.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    6608
Additional Information 2:    6608a3b65ae9709fb528583475ed97d2
Additional Information 3:    0c7b
Additional Information 4:    0c7b4bf0b12892abb44b9fb2aecc3f2a

Extra information about the problem
Bucket ID:    c3a1d1c294b99e0b38074110b7e02122 (1731424121807446306)

 

And another:

Windows explorer stopped working:

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path:    C:\Windows\explorer.exe

Problem signature
Problem Event Name:    AppHangXProcB1
Application Name:    explorer.exe
Application Version:    10.0.16299.248
Application Timestamp:    18ee648b
Hang Signature:    9890
Hang Type:    134217744
Waiting on Application Name:    SystemSettings.exe
Waiting on Application Version:    10.0.16299.15
OS Version:    10.0.16299.2.0.0.768.101
Locale ID:    1033
Additional Hang Signature 1:    98903ed3339adfff7c100f0067a5246e
Additional Hang Signature 2:    0268
Additional Hang Signature 3:    026812f82e3945136b5db8a39cde0ff0
Additional Hang Signature 4:    9890
Additional Hang Signature 5:    98903ed3339adfff7c100f0067a5246e
Additional Hang Signature 6:    0268
Additional Hang Signature 7:    026812f82e3945136b5db8a39cde0ff0

Extra information about the problem
Bucket ID:    319eb6e2947cc378532221acb71a3e0e (1378701461618834958)

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floridafuzz
1 Nickel

Re: Inspiron 5675 - Random Lockups - looking for guidance

Hi-

Dell Data Vault seems to be a problem in a lot of the lockups:

Description
Faulting Application Path:    C:\Program Files\Dell\DellDataVault\DDVDataCollector.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    DDVDataCollector.exe
Application Version:    5.2.4.77
Application Timestamp:    5a32b677
Fault Module Name:    ntdll.dll
Fault Module Version:    10.0.16299.248
Fault Module Timestamp:    effc9126
Exception Code:    c0000005
Exception Offset:    00000000000296aa
OS Version:    10.0.16299.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    3d87
Additional Information 2:    3d87978d8984aba5c35c2aec14c545e4
Additional Information 3:    1f72
Additional Information 4:    1f7254505a81c1a7a14cf306928e0db1

Extra information about the problem
Bucket ID:    6ab5ce49b60d0b876a786abef16bb358 (1907391810518102872)

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floridafuzz
1 Nickel

Re: Inspiron 5675 - Random Lockups - looking for guidance

Here is another one: Windows Explorer was the issue:

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path:    C:\Windows\explorer.exe

Problem signature
Problem Event Name:    AppHangXProcB1
Application Name:    explorer.exe
Application Version:    10.0.16299.248
Application Timestamp:    18ee648b
Hang Signature:    9890
Hang Type:    134217744
Waiting on Application Name:    SystemSettings.exe
Waiting on Application Version:    10.0.16299.15
OS Version:    10.0.16299.2.0.0.768.101
Locale ID:    1033
Additional Hang Signature 1:    98903ed3339adfff7c100f0067a5246e
Additional Hang Signature 2:    0268
Additional Hang Signature 3:    026812f82e3945136b5db8a39cde0ff0
Additional Hang Signature 4:    9890
Additional Hang Signature 5:    98903ed3339adfff7c100f0067a5246e
Additional Hang Signature 6:    0268
Additional Hang Signature 7:    026812f82e3945136b5db8a39cde0ff0

Extra information about the problem
Bucket ID:    319eb6e2947cc378532221acb71a3e0e (1378701461618834958)

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floridafuzz
1 Nickel

Re: Inspiron 5675 - Random Lockups - looking for guidance

And another: OS Profile Collector:

Description
Faulting Application Path:    C:\Program Files\Dell\SARemediation\agent\OSProfileCollector.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    OSProfileCollector.exe
Application Version:    3.1.2.3837
Application Timestamp:    59e0c2eb
Fault Module Name:    ntdll.dll
Fault Module Version:    10.0.16299.248
Fault Module Timestamp:    effc9126
Exception Code:    c0000005
Exception Offset:    000000000006719b
OS Version:    10.0.16299.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    b6e0
Additional Information 2:    b6e02903ffa1149b098e56203c42c686
Additional Information 3:    e7ec
Additional Information 4:    e7ec19a587cce14cb28cb4f05820b009

Extra information about the problem
Bucket ID:    d81584ceb512a69c86be1d1e80d42112 (1638779331257049362)

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floridafuzz
1 Nickel

Re: Inspiron 5675 - Random Lockups - looking for guidance

Yet- One more: PC-Doctor:

Description
Faulting Application Path:    C:\Program Files\Dell\SupportAssist\pcdr2d3dvideo.p5x

Problem signature
Problem Event Name:    BEX64
Application Name:    pcdr2d3dvideo.p5x
Application Version:    6.0.6875.668
Application Timestamp:    59b748bb
Fault Module Name:    StackHash_e0cc
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Offset:    PCH_69_FROM_ntdll+0x00000000000A0E14
Exception Code:    c0000005
Exception Data:    0000000000000008
OS Version:    10.0.16299.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    e0cc
Additional Information 2:    e0ccf068a969cd7fd63799c414d3637c
Additional Information 3:    5ddd
Additional Information 4:    5ddd3aecbf4c0ea42ba9642d4e955f51

Extra information about the problem
Bucket ID:    3910e8aece861c6fb9c170a060c7977a (1855888355574126458)

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floridafuzz
1 Nickel

Re: Inspiron 5675 - Random Lockups - looking for guidance

Sorry for the duplicate posts on dell data vault and windows explorer. I didn't see my original posts so I started to edit my 1st reply to you.

I am not a programmer so the error information does not shed any light on the problem for me.

Maybe someone from Dell will also be following this post and shed some light on the situation as well.

With that being said I really appreciate your help and I gave you a thumbs up-KUDOS!

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