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The_Coolest
Bronze

Inspiron 5675, Ryzen 1700X - Unstable

There is a known issue with some Ryzen processors where running heavy loads, specifically builds under Linux, results in segmentation fault failures.

There's a huge thread over at AMD forum concerning this issue: https://community.amd.com/thread/215773

It seems that my machine is affected by this problem as well. I wonder how am I supposed to deal with it? Do I have to open a ticket with Dell (the PC was imported to Israel), or should I contact AMD?

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4 Replies
Tesla1856
Diamond

Re: Inspiron 5675, Ryzen 1700X - Unstable

AMD Replaces Ryzen CPUs for Users Affected By Rare Linux Bug

https://www.extremetech.com/computing/254750-amd-replaces-ryzen-cpus-users-affected-rare-linux-bug

 


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The_Coolest
Bronze

Re: Inspiron 5675, Ryzen 1700X - Unstable

Yes, I know that AMD is replacing the bad processors. But since this is a pre-built system, and not one I assembled myself, am I still the one who has to take the CPU out and RMA it with AMD or is Dell supposed to do this?

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LostSavage
Bronze

Re: Inspiron 5675, Ryzen 1700X - Unstable

The CPU is OEM so AMD won't replace it.  You can see Dell's statement when I reported the same problem with my computer.

https://www.dell.com/community/Desktops-General/Inspiron-5675-Ryzen-CPU-issue/m-p/5183128

I ended up buying a replacement CPU.

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The_Coolest
Bronze

Re: Inspiron 5675, Ryzen 1700X - Unstable

Well, that's pretty lame.

I talked to Dell support, they said I should call the Israeli division. I'll give that a go next week and see what happens. I'm not expecting much, though. I don't even think they sell this model locally, so they may not even have the spare parts even if they agreed to replace the chip.

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