FaulknerM
1 Copper

Inspiron 5676, AMD Radeon RX 580, crashing black screen

Hi

I have a one week old Inspiron 5676 that comes with the AMD Radeon RX 580 graphics cards.  Windows 10 has been installed by Dell and so far all I have done is install my apps etc from the old Dell machine.

The machine is working fine until I place any load onto the graphics card via games such as Minecraft, Rainbow Six and Counter Strike at which point the Inspiron 5676 will black screen of death after about 5 minutes. All these games worked correctly on the old dell with a 1GB graphics card so they should be okay with the new machine.

So far I have tried the following;

  • Updated all drivers
  • Updated Windows 10 
  •  Installed full AMD Radeon Settings software
  • Tried adjusting global settings in the AMD Radeon App to minimum settings
  •  Checked the graphics card was seated well on the motherboard

Using the Dell SupportAssist app, the graphics card does not show as having any errors however as soon as I try doing the "stress test" option within SupportAssist the machine crashes. It fails at roughly the same spot each time I do a test, "Transformation and Lighting Stress Test … 42% with GPU Usage at 92% and GPU Temp at 77°C".

Any thoughts what else I can try?

 

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5 Replies
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Re: Inspiron 5676, AMD Radeon RX 580, crashing black screen

Hi,

Thank you for posting and for sending the service tag information via private message. We have opened a case and will be responding to you privately.


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FaulknerM
1 Copper

Re: Inspiron 5676, AMD Radeon RX 580, crashing black screen

Can anyone recommend a "stress test" or graphics card testing applications that would provide evidence that the issue is not relate to games but rather the hardware? So far I have used;

  • Dell's SupportAssist
  • FurMark

Both of quick cause the machine to crash.

 

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FaulknerM
1 Copper

Re: Inspiron 5676, AMD Radeon RX 580, crashing black screen

Just an update for future readers.

Dell are going to swap the card to see if that fixes the issue. Since the last post I did a full restore and only installed windows and Dell updates with no change so at least it is not a software issue. 

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FaulknerM
1 Copper

Re: Inspiron 5676, AMD Radeon RX 580, crashing black screen

Dell have done a great job and came out to swap the graphics cards. It appears to have fixed the issues but will check more over the weekend.

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7- Thorium

Re: Inspiron 5676, AMD Radeon RX 580, crashing black screen

World of warcraft is a good stress test. The base game is free up to level 20.

Games are the GPU stress test.

https://worldofwarcraft.com/en-us/start


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