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JBadda
Bronze

Inspiron 620 (Win 7) constantly freezing up

Dell Inspiron 620 Desktop, Intel Core i5, 3GHz, 8GB Ram, Windows 7

I've had this problem for at least 2 years and it is driving me crazy, I cannot find a solution.

My computer is constantly freezing up - it stays frozen for a minute or two and then comes back.

Happens often when using Youtube, Skype or a site with lots of flash banner ads.

I remember the problem starting back when I was trying to install drivers for a USB 3.0 port that I eventually gave up on. Recently tried re-installing the drivers for my USB ports and that did not fix it.

Ran the Support Assistant and it did not find anything wrong with the CPU.

Any suggestions?

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2 Replies
Philip_Yip
Diamond

Re: Inspiron 620 (Win 7) constantly freezing up

It's probably an Operating System/driver issue. Likely you need A Clean Install of Windows would help, at this stage I'd recommend clean installing Windows 10 Version 1709 using your Windows 7 OEM Product Key (or by use of a genuine ticket see the special case 3.1):

http://dellwindowsreinstallationguide.com/windows-oem-faqs-and-downloads/#V1709Clean

Windows 10 should have all the drivers required for this Desktop. P.S. are you using a USB 3.0 PCI-e card?

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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speedstep
Diamond

Re: Inspiron 620 (Win 7) constantly freezing up

If you have a western digital GREEN hard drive this is the issue.

http://www.storagereview.com/how_to_stop_excessive_load_cycles_on_the_western_digital_2tb_caviar_gre...

 


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