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hosay299
1 Nickel

Inspiron 660, S2240T, touchscreen keyboard

The touchscreen keyboard is not working, but I can use touch. I have found in the last month or so that the touch screen keyboard does not pop up like when I enter a text box on here. I have also tried clicking the icon on the taskbar, but that just freezes some of the screen. When I right click it have to then press the start button on the keyboard to get a full working screen. Any help would be good as Microsoft support have helped but just got not replied after a day.

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6 Replies
Mary G
6 Indium

Re: Inspiron 660, S2240T, touchscreen keyboard

That's a Dell monitor problem, not Microsoft's. Try following this advice--

https://www.dell.com/community/Monitors/S2240T-and-Windows-touch/td-p/4481039 

 

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hosay299
1 Nickel

Re: Inspiron 660, S2240T, touchscreen keyboard

Hi @Mary G 

 

The touch screen works fine just the touch screen keyboard does not pop up  .

 

So what u said think does not apply

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Tesla1856
6 Thallium

Re: Inspiron 660, S2240T, touchscreen keyboard


@hosay299 wrote:

1. I can use touch-screen, but the (pop-up, on-screen) keyboard is not working,

2. I have found in the last month or so that the touch screen keyboard does not pop up like when I enter a text box on here.

1. Sounds like hardware is good.

2. Sounds like a Windows software problem.


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hosay299
1 Nickel

Re: Inspiron 660, S2240T, touchscreen keyboard

Hi. @Tesla1856 ok so do I have to go back to Microsoft again or can sell help 

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7- Thorium

Re: Inspiron 660, S2240T, touchscreen keyboard

Are you in "tablet mode" when trying to open the touchscreen keyboard?

Try this:

  1. Tap Start Menu
  2. Tap Settings
  3. Tap Devices
  4. Tap Typing
  5. Tap Automatically show keyboard

Do you have the latest drivers for your video card, and drivers for this specific monitor?

Have you tried running the built-in Win 10 Troubleshooter for Hardware & Devices? Type Troubleshooting on Start Menu. Click Troubleshooting>View All>Hardware&Devices and follow the prompts to run the Troubleshooter.

Open Device Manager and expand list under Human Interface Devices (HID). Open each HID entry. If it has a Power Management tab, uncheck the box "Allow PC to turn off..." on that tab. Reboot when done.

Ron

   Forum Member since 2004
   I am not a Dell employee

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hosay299
1 Nickel

Re: Inspiron 660, S2240T, touchscreen keyboard

No I don't have it in tablet mode. I have had it attached to the same computer base. 

 

Will try the thing u say above soon and let you know if it fix the issue

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