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KubaM
Bronze

Inspiron 7775 - Shutdowns while gaming

Hi Guys,

I have recently bought a 27" 4k, Ryzen 7, Radeon RX580 Inspiron 7775.
Overall, I am quite happy with this device (I mainly use it for video and photo editing).

Yesterday I have experienced a very strange behavior. I was testing the PlayerUnknown's Battle Ground and played it on the default settings (that was suggested by the game i.e. high quality + 2556x1440). I have already noticed the fan is getting noisy while the computer is doing the heavy lifting, but it was really surprising how loud it got.

After a few minutes of gaming, the picture started to flicker (not sure how to describe this better) with strange colors and artifacts. After +/- 30 seconds, the system shuts down to a black screen (but actually you need to press and hold the power button to restart the device).

I was reading one of the posts in this community (about the fan) and installed Ryzen Master app to see the temp of the processor (not to overclock it!). The peak temp. was not more than 70 deg. C.

I had noticed this flickering while gaming Max Payne 3 on 4k - smooth gameplay for a few minutes.

What shall I do to fix this issue? After downgrading the resolution in both games to 1080p, the system runs fine (even on high or ultra settings).

Thanks for any suggestions!!

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13 Replies
fireberd
Diamond

Re: Inspiron 7775 - Shutdowns while gaming

It obviously overheated and shut down.  The first thing is to locate the machine where it can get adequate cool air flow. All in ones are basically laptops (which do not have component cooling capacity a tower PC has) with a desktop display and thus tend to overheat faster than a tower type PC.

 

 

I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 3 Recordng Studio Software.

Dell SE2717HR 27" Monitor

Member of Nashville based R.O.P.E.

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KubaM
Bronze

Re: Inspiron 7775 - Shutdowns while gaming

Can you elaborate?
Thanks!

It stands on my desk without anything blocking the flow of air. I even opened the window above it (freeze outside) and didn't help.

Is there a way to monitor all the temp. Of all components?
Cheers!
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fireberd
Diamond

Re: Inspiron 7775 - Shutdowns while gaming

There are a couple of free temperature monitoring programs you can try.

1. https://www.cpuid.com/softwares/hwmonitor.html#version-history

2. https://www.techpowerup.com/gpuz/

 

One problem with an all in one, as I mentioned is the design.  Although they can be sold as "gaming PC's" they can tend to not be a good purchase for gaming.  Another is the AMD Ryzen CPU's.  They get great reviews on some forums but I have a recording studio (with CPU intensive applications) and the Ryzen's do not fare well there.  

I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 3 Recordng Studio Software.

Dell SE2717HR 27" Monitor

Member of Nashville based R.O.P.E.

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KubaM
Bronze

Re: Inspiron 7775 - Shutdowns while gaming

This is very useful! Thank you! I will definitively test these apps when I get back home.

Is there a way of preventing these shutdowns i.e. to automatically throttle the cpu? I think I could live with a few fps less... (if it is what it takes!)

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fireberd
Diamond

Re: Inspiron 7775 - Shutdowns while gaming

Whether this is a Video or CPU issue is ????  

Since the 1080 seems to work, I would consider using that.  

Maybe the real answer, if its still in the return window, I would seriously consider returning it and getting a full desktop as they are more suited to high graphics/CPU use such as gaming.

 

I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 3 Recordng Studio Software.

Dell SE2717HR 27" Monitor

Member of Nashville based R.O.P.E.

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KubaM
Bronze

Re: Inspiron 7775 - Shutdowns while gaming

Unfortunately that train has already left the station. I bought it in November last year. Now I am trying to minimize the damage Smiley Wink
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florex1
Bronze

Re: Inspiron 7775 - Shutdowns while gaming

I tried posting earlier but the post didn't show up. 

I had the same problem with mine. Even if I did end up exchanging it for a new one the old one was sent to a service center where the thermal paste was replaced and the pc worked fine after that. 

I would suggest taking yours back intro service to have it looked at.

Mine would have a flickering image like a tv with bad satellite reception right before it crashed then the image would turn black while the pc was still on.

BTW, my wifi/sound card don't seem to like each other. Is this the same with yours? The sound cracks while downloading large files and the Bluetooth doesn't work.

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fireberd
Diamond

Re: Inspiron 7775 - Shutdowns while gaming

Sound problems, popping and crackling, etc., with Wi-Fi are a common complaint on computer forums.  I don't think there has ever been a definitive fix for it.  I see posts on the tenforums.com about it and even on Win 7 and Win 8 computer forums. 

If you run the (free) Resplendence Latency Mon program it usually points to Wi-Fi as a potential source of problems. 

http://www.resplendence.com/latencymon

I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 3 Recordng Studio Software.

Dell SE2717HR 27" Monitor

Member of Nashville based R.O.P.E.

florex1
Bronze

Re: Inspiron 7775 - Shutdowns while gaming

cracking.png

 

you were right but it seems nothing I do changes the sound problem or brings back my bluetooth

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