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Hal58
1 Copper

Inspiron Direct Wired to Router Slow Download Speed - Direct Wired to Modem OK

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Spectrum download speed 118 mbps is normal.

I have 2 computers w ethernet cables direct to router, W10 and W7 - W7 is fine

Inspiron Core i5 7th gen W10 direct wired to router is only 9 mbps. Same on Wifi. 

Firewall on or off makes no difference

All network adapter drivers up to date

Troubleshoot network adapters all normal

Reboot router no difference

Swap cables with other computer, no difference

Spectrum says its a computer problem

Wifi 2.4G to this computer is only 9mbps

Wifi to other devices is normal 

I have changed routers 4 times, each time download speed is normal, then about a month later this problem starts again. If I replace the router, it will probably fix the problem again short term. 

IT person says replace the network adapter

Look forward to advice,

Hal

 

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Hal58
1 Copper

Re: Inspiron Direct Wired to Router Slow Download Speed - Direct Wired to Modem

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Ron,

That worked!

I removed smartbyte and restarted.

Wired speed is now 118 mbps down - amazing!!

Thanks so much,

Hal

View solution in original post

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4 Replies
JOcean
5 Rhenium

Re: Inspiron Direct Wired to Router Slow Download Speed - Direct Wired to Modem

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Before you do anything else check your system and if Smartbyte is installed, uninstall and disable it. This forum post has more information.

EDIT: And that's about all I do faster RoHe. 🙄




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built ASUS B450-F Gaming with Ryzen 5 2600X
Real work on an Inspiron 15 5575 and Latitude E5430
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7- Thorium

Re: Inspiron Direct Wired to Router Slow Download Speed - Direct Wired to Modem

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Open the Win 10 Add/Remove Programs screen. If you see SmartByte software on that list, nuke it!

Then reboot and test your speeds again...

EDIT: @JOcean types faster than I do, as usual... 🤕

Ron

   Forum Member since 2004
   I am not a Dell employee

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Hal58
1 Copper

Re: Inspiron Direct Wired to Router Slow Download Speed - Direct Wired to Modem

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Ron,

That worked!

I removed smartbyte and restarted.

Wired speed is now 118 mbps down - amazing!!

Thanks so much,

Hal

View solution in original post

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7- Thorium

Re: Inspiron Direct Wired to Router Slow Download Speed - Direct Wired to Modem

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@Hal58  👍  👍  Now please mark this thread Answered.

 

@JOcean  - I beg your pardon...?? 🤣

Ron

   Forum Member since 2004
   I am not a Dell employee