2 Posts
0
749
Inspiron Direct Wired to Router Slow Download Speed - Direct Wired to Modem OK
Spectrum download speed 118 mbps is normal.
I have 2 computers w ethernet cables direct to router, W10 and W7 - W7 is fine
Inspiron Core i5 7th gen W10 direct wired to router is only 9 mbps. Same on Wifi.
Firewall on or off makes no difference
All network adapter drivers up to date
Troubleshoot network adapters all normal
Reboot router no difference
Swap cables with other computer, no difference
Spectrum says its a computer problem
Wifi 2.4G to this computer is only 9mbps
Wifi to other devices is normal
I have changed routers 4 times, each time download speed is normal, then about a month later this problem starts again. If I replace the router, it will probably fix the problem again short term.
IT person says replace the network adapter
Look forward to advice,
Hal
Hal58
2 Posts
0
December 4th, 2019 13:00
Ron,
That worked!
I removed smartbyte and restarted.
Wired speed is now 118 mbps down - amazing!!
Thanks so much,
Hal
JOcean
7 Technologist
7 Technologist
•
12K Posts
0
December 4th, 2019 12:00
Before you do anything else check your system and if Smartbyte is installed, uninstall and disable it. This forum post has more information.
EDIT: And that's about all I do faster RoHe.
RoHe
10 Elder
10 Elder
•
43.6K Posts
0
December 4th, 2019 12:00
Open the Win 10 Add/Remove Programs screen. If you see SmartByte software on that list, nuke it!
Then reboot and test your speeds again...
EDIT: @JOcean types faster than I do, as usual...
RoHe
10 Elder
10 Elder
•
43.6K Posts
1
December 4th, 2019 13:00
@Hal58 Now please mark this thread Answered.
@JOcean - I beg your pardon...??