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1 Copper

Inspiron One 2330, Windows 10, camera comes and goes

Hello,

First time posting here and not a sophisticated tech person (please bear with me).  I am a university professor and psychotherapist, and with the current shelter in place in California, I need my computer to teach my students and see clients remotely, so this is kind of urgent for me.

My all-in-one computer's built-in camera works and then stops working without any apparent reason.  I used it w/o a problem the whole weekend with Zoom, but today it started disconnecting.  The same thing when I tried to upload a video on Youtube, it told me that Youtube could not access my camera since "it was being used by another application" but nothing was active at the time!  In the past, I used to have the same problem using Skype, and never figured out why.  I assumed that it was a problem with Skype's software and I was hoping not to have the same problem with Zoom, but today in the middle of a session it went out w/o any notice. I ended the session and started again and it did it again, so I had to finish the session only with audio.

Following the suggestions I found here elsewhere, I updated, disabled and even uninstalled the drivers (Win 10 reinstall it after a reboot, fortunately) but still keeps doing the same.  I've tried to use Dell's SupportAssist, but it does not run the hardware scan.  I don't know what else to try and I really need to solve this one quick!  

Any suggestions will be highly appreciated.

Sergio

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10 Replies
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8 Krypton

Re: Inspiron One 2330, Windows 10, camera comes and goes

Welcome to the forum...

What browser are you using for Zoom? And were you using the same browser when you had issues with Youtube? Zoom recommends Chrome, and I guess Youtube does too.

If you have to abruptly end a Zoom session because of a tech problem, I've found it's helpful to clear the browser's cache, cookies and history before logging in again.

Search in Win 10  for: camera privacy settings and see what apps have permission to use the camera. Try disabling any that have permission and might be using it, when you're not looking.

And you might check your Power option settings. In Device Manager, expand the list under USB and go down the list, doubling clicking each entry and looking for a Power Management tab. For every entry with that tab, UNcheck the box "Allow PC to turn off...".

Then exit Device Manager and open the Windows Power & Sleep screen. Click Additional Power Settings. On next screen identify the active Power plan and click Change Plan Settings. On next screen, click Change Advanced Power Settings.

On that last screen, disable Hibernation, Hybrid Sleep, USB Selective Suspend, and PCI Express Link State Management. Be sure to save the changes to the power plan and reboot. See if these changes help.

Yup, hunkering down in CA... 😧

EDIT: Zoom has an excellent tech support team so if the camera problem persists, send a query through their website to see if they have any suggestions. And while I think about it, if Youtube gives you camera problems, clear the browser's cache, cookies, history and log in again...

Ron

   Forum Member since 2004
   I am not a Dell employee

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(1)
4 Ruthenium

Re: Inspiron One 2330, Windows 10, camera comes and goes

What is the hardware ID info for the camera in Device Manager?

 

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1 Copper

Re: Inspiron One 2330, Windows 10, camera comes and goes

Hello,

Where would I find that?  Here is the info I get from the About section, but seems like you are asking for something else.

SergioRC_0-1585587836257.png

 

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1 Copper

Re: Inspiron One 2330, Windows 10, camera comes and goes

Sergio

Sorry, I can't see the image that you sent.

I've turned off the fast boot option, in the energy control panel. Now, when it stops working, after 5-10 seconds, when I reboot it works, for another 5-10 seconds. I've already tried to uninstall drivers but it doesn't work.

It looks like it is over heating and is turned off to prevent physical damage.

I'm still search for options on the internet.
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1 Copper

Re: Inspiron One 2330, Windows 10, camera comes and goes

Would it be this?

SergioRC_0-1585589027806.png

 

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1 Copper

Re: Inspiron One 2330, Windows 10, camera comes and goes

Sergio

My Inspiron One 2330 is behaving the same way, I open zoom and on configurations see the image from the camera for about 5-10 seconds, after that the camera shutdown and doesn't work anymore.

If I restart the computer it behaves the same as described above.

Did you have any luck on solving the problem?

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1 Copper

Re: Inspiron One 2330, Windows 10, camera comes and goes

Hello!

I've implemented all the suggestions sent by RoHe (I don't know if you can see them, if not let me know).  I am hoping they will do the trick, if not I'll get back here.

Sergio

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1 Copper

Re: Inspiron One 2330, Windows 10, camera comes and goes

Sergio

The trick is to turn off the "fast boot"?

If yes it didn't work for me. 😞

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1 Copper

Re: Inspiron One 2330, Windows 10, camera comes and goes

No, here are Ron's suggestions:

Re: Inspiron One 2330, Windows 10, camera comes and goes

Welcome to the forum...

What browser are you using for Zoom? And were you using the same browser when you had issues with Youtube? Zoom recommends Chrome, and I guess Youtube does too.

If you have to abruptly end a Zoom session because of a tech problem, I've found it's helpful to clear the browser's cache, cookies and history before logging in again.

Search in Win 10  for: camera privacy settings and see what apps have permission to use the camera. Try disabling any that have permission and might be using it, when you're not looking.

And you might check your Power option settings. In Device Manager, expand the list under USB and go down the list, doubling clicking each entry and looking for a Power Management tab. For every entry with that tab, UNcheck the box "Allow PC to turn off...".

Then exit Device Manager and open the Windows Power & Sleep screen. Click Additional Power Settings. On next screen identify the active Power plan and click Change Plan Settings. On next screen, click Change Advanced Power Settings.

On that last screen, disable Hibernation, Hybrid Sleep, USB Selective Suspend, and PCI Express Link State Management. Be sure to save the changes to the power plan and reboot. See if these changes help.

Yup, hunkering down in CA... 

 

 

EDIT: Zoom has an excellent tech support team so if the camera problem persists, send a query through their website to see if they have any suggestions. And while I think about it, if Youtube gives you camera problems, clear the browser's cache, cookies, history and log in again...

Ron

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