Thank you very much for your reply.
The Computer show only solid white. and still no Dell logo. I have tried many times of unplugging the power cord it and holding down the power button. nothing happened. I didn't think it is a power problem because I can use the monitor to connect with my apple TV.
Thanks for your reply.
Unfortunately, nothing happened. the PC and the fans powered on and the power light is white. only.monitor is working. NO dell logo appeared. i can use the monitor as external display for other devices as Apple TV or Xbox.
If what you're saying is that you can get an output on the monitor from an external source somehow, it suggests that the mainboard is bad.
@Hamieee- If it's under warranty, contact Dell Tech Support ASAP. Have Service Tag handy.
If the motherboard failed, you either have to have it replaced or look for a new PC...
Forum Member since 2004
I am not a Dell employee
I'm getting this issue too,
If you can get into BIOS, but not into Windows ... be sure it is not just this problem:
I agree with the statement about the motherboard and the fact that the OP is stating that he or she holds down the power button and it won't even do a forced shut off means there is no communication from the motherboard. Is the computer still under warranty? Also, unless your keyboard is wireless like mine when you initially turn it on the 3 status lights usually blink once really briefly to indicate the keyboard is reciving a signal. Are you getting those?