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Nonexistent customer service
I have purchase Dell computers for several years because they've always been good products. Recently I bought my wife a new computer. In January she started getting notices that there was a bios upgrade. When she did the upgrade it wiped out her computer. Been screwing around with customer service for almost 2 weeks now to no avail. 3 times theyve told us FedEx us picking up the computer. 3 times they lied. My wife missed 2 days of work, waiting.
At this point, I will probably never buy another Dell.
At this point, I will probably never buy another Dell.
Mary G
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2 Intern
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January 27th, 2018 12:00
What model computer? There was a problem with a recent bios update for Inspiron 3847 and 3647. You should not need the computer picked up to solve this. That is not normal procedure. See this post--
https://www.dell.com/community/Inspiron-Desktops/Dell-Inspiron-3847-no-boot-after-update/m-p/5752962#M1433%2Fjump-to%2Ffirst-unread-message