I recently ran into a problem with a PC I bought. I don’t know what the problem exactly is, but it lead me to a blue screen where I have to choose a keyboard layout. After that, I have 2 choices.
2) Turn off your PC
But the problem is that every advanced options such as SYSTEM RESTORE, STARTUP REPAIR, COMMAND PROMPT, UEFI FIRMWARE Settings and SYSTEM IMAGE RECOVERY dont work. In other words, the only option I can do is FACTORY IMAGE RESTORE and it says that it may erase some data. Since I don’t know anything in this, it would be appreciated if I could get more information about what to do next if I want to go back to all documents like to the desktop.
Could you please post the exact model number of your system and what is the error code on the blue screen? Also is the system under warranty inasmuch as you stated you just bought it?
It’s a gaming PC:
Inspiron 15 7000
There is no error code on the blue screen. When I open the PC, I can choose a keyboard layout that leads me to different Troubleshoot options.
I bought the laptop in a BestBuy store with a 1 year warranty with DELL only (not BestBuy).
Are you trying to use a keyboard that has a non-standard (non-QWERTY) layout?
Did you try connecting keyboard to a different rear USB2 port on the PC?
Forum Member since 2004
I am not a Dell employee