Familjen
1 Copper

Realtek PCIe GBE Family Controller

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My Ethernet card looses internet connectivity after some time. 

Inactivate and activate solves the problem but only temporarily.

Wireless works alright.

Win 10 and a brand new Inspiron.

I have seen tips about restoring old drivers but as the computer is new, there are no old ones available on it.

Anyone out there who knows how to solve this?

thanks

 

 

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Familjen
1 Copper

Re: Realtek PCIe GBE Family Controller

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Thanks, 

 

I have now disabled "green Ethernet" and "energy efficient" settings in advanced settings on the card and it seems to have made the trick 🙂

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Tesla1856
6 Gallium

Re: Realtek PCIe GBE Family Controller

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First, I would try uninstalling Smart-Byte (if installed).

If still trouble, uninstall all Dell Pre-Installed Ethernet Enhanced Driver suites and let Window-10 re-detect the card and let it load it's driver. You should probably connect by WiFi before doing this.

Finally, it might just be a Ethernet cabling problem. You can use Cat-5e if run is short, but for longer runs CAT-6 or better is preferred (since it's trying to negotiate a fast Gigabit 1000-speed connection). Verify all cables all the way back to Router. Ethernet Patch-cords can look fine, but actually be bad/flaky.

When using a Gigabit ethernet wire, be sure you are disconnected from WiFi Access-Point.

 

EDITED

 

 


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Familjen
1 Copper

Re: Realtek PCIe GBE Family Controller

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Thanks, 

 

I have now disabled "green Ethernet" and "energy efficient" settings in advanced settings on the card and it seems to have made the trick 🙂

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Tesla1856
6 Gallium

Re: Realtek PCIe GBE Family Controller

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@Familjenwrote:

 

I have now disabled "green Ethernet" and "energy efficient" settings in advanced settings on the card and it seems to have made the trick 🙂


Good work.

Maybe it was going to-sleep to save-power and be "greener" ? :Smile:

I remember ... way back in 2010 when I got my Aurora-R1 ... ethernet performance seemed slow. I found a similar "Green" setting on my Broadcom gigabit ethernet causing it to connect at 10 speed instead of 100/1000.

 


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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