SupportAssist Not Installing Properly

Try a new install.

Uninstall Support Assist

Delete the download

Restart the PC.

Download a new copy of Support Assist and install it.  Restart the PC and see if this new install works OK.

OK @fireberd . I did as you said, still not successful. In fact, I did it twice with two different results!!!!! The first time, while it was installing, it placed a SupportAssist shortcut icon on my desktop, but then deleted it before the install completed. Upon install completion, which seemed to be successful, I clicked on Launch. Absolutely nothing happened. I waited a half hour or so. Then I repeated your suggested process. This time I got an install failure:

So, I followed the instructions, rebooted and tried again. Got same install fail fail message. Any further ideas? 

I noticed one odd thing that I don't understand. On the first install, SupportAssist was an app which I uninstalled from the app list. On the second install, SupportAssist was a program, which I uninstalled from the control panel, and I don't think I did anything differently for the two installs. Got any idea what's going on there?

Here is the link to the previous version.  You can give it a try.

If this doesn't work, I'll try to get another Rockstar to assist.

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=wgfxm&oscode=wt64a&productcode=inspiron-24-5459-aio

I presume you have Dell Update installed on this PC too.

Uninstall both Dell Update and SupportAssist. Revo Uninstaller (free) may do a cleaner job of uninstalling them then just using the Windows Add/Remove app.

Then download/install Dell Update for Win 10 <ADMIN NOTE: Broken link has been removed from this post by Dell> . After that's installed, download/install SupportAssist Update Plugin.

@shelquis  - Except Dell isn't offering "SupportAssist" on the Support page for this model. They only list Dell Update and the SupportAssist Plug-In.

Hi @RoHe . Since I've already uninstalled the SupportAssist that wasn't launching, I'll need to re-install SupportAssist too, right?

@RoHe ,  I've assumed the download from https://www.dell.com/support/contents/en-us/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist  would be appropriate for my machine since it doesn't say otherwise. Am I wrong?

Don't know, except you did that and it doesn't install/work...

I thought that was a full version, sorry.   Looks like we are at a standstill with this if Ron doesn't know either.  It looks like all the versions available are "updates" and that is what the problem is.  I  looked at the list for support assist and all are updates.

Dell has a forum section specifically for Support Assist problems and assistance.  Suggest you repost there.

https://www.dell.com/community/SupportAssist-for-PCs/bd-p/supportassist-pcs

I found a link to install Support Assist.  Maybe this will work.

https://www.dell.com/support/contents/en-us/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist

No new posts, can we assume this has been resolved?

No, sorry @fireberd . I've been completely consumed with family issues and have not had time to give to this, but I do plan to get back to it. Thanks for asking.