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1 Copper

14 5000 stuck on system update

Have new 14 5000 (been in unopened box almost 3 yrs). When I turn it on, it says system updating and stays on 3%. How can I get this up and running correctly?
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5 Replies
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Community Manager
Community Manager

Re: 14 5000 stuck on system update

Donrhaveone,

Did the system ever recover from the updates? If not, turn it off and restart the computer.

 

 

 



 

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1 Copper

Re: 14 5000 stuck on system update

Thank you for replying. I have restarted it 20 times. It always comes back as updating and stuck on 3%. Have to hold power button several seconds for it to shut down or start. Tried F12 steps several times and it ends up with same 3%.
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6 Indium

Re: 14 5000 stuck on system update

Run an extended diagnostic on the system - F12 at powerup (BEFORE Windows begins loading!).

 

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1 Copper

Re: 14 5000 stuck on system update

Did that as well 4 times. No results. Did the extended tests twice.
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6 Indium

Re: 14 5000 stuck on system update

Probably the best course of action is to prepare a flash drive with the latest release of Windows 10.  You can do that with the Windows Media Creation tool here:

https://www.microsoft.com/en-us/software-download/windows10

Connect the flash drive, press F12 and boot to the drive.  Install a fresh copy of Windows 10 onto the drive and then install the drivers you need (support.dell.com, enter service tag to download them).

 

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