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IHeartSoccer
1 Copper

2 mo. old Inspiron 5765 randomly restarts and crashes when power adapter is inserted. Since day 1!

My 2 mo. old Inspiron 17 5765, since day one, randomly restarts and goes to a screen that runs a diagnostic, but never finds anything wrong, It also crashes when I insert the power cord into the side of the laptop! I have (in the 2 mo. I’ve had it) done a factory reset twice, a Dell repair about 50 times, and a windows reset (keeping my files) about 5 times. None of these changed anything! I am about to throw the dang thing in the trash and get a Lenovo!! Errrrr. I have owned about 25 computers in my life and have NEVER had this kind of persistent problem with any of them... but none of them were Dell ☹️
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LSUFAN51
4 Ruthenium

Re: 2 mo. old Inspiron 5765 randomly restarts and crashes when power adapter is inserted. Since day

You're able to boot into windows with the AC adapter plugged into the system? 

 

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