My brand new - 4 days old G3 3579 ( service tag <Service tag removed>) has a problem with charging. Charging turns on and off when using the laptop, but seems charging perfectly fine when laptop is turned off. I have checked the default 130W AC adapter and there is no issue. Also updated BIOS to 1.9.1 and also from BIOS set 'Standard mode' for Primary Battery Charge Configuration. Also set 95 as 'Custom Charge Stop'. Ran diagonstic by pressing F12 while system boot and also updated Adapter drivers. Checked the health of battery in BIOS mode and says perfectly fine.
Can you please help on this? I have already found people having same issue (below)
Thanks in advance for your help.
Thanks for your reply.
Yes it seems like SMART AC with 130W, says DELL output : 19.5V 6.7A
AC's INPUT is 100-240V~2.5A 50-60HZ
And for your reference model number is LA130PM121
Found that the issue is worse when playing games.
Please be aware that if you bought this laptop from Dell and do not return this laptop within 30 days of shipment you will not be able to get a full refund. If you bought it from a retailer then you only have 15 days.
Consider your options carefully.
You don't want to end up with a laptop that doesn't work right and having to send it multiple times to Dell to fix the problem. And the worst case being the problem is never fixed, and your warranty has expired.