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NeillM
1 Copper

5577, external monitor and Netflix etc.

I have an Inspiron 5577 connected to a nice Acer external monitor (Extend displays) - everything is fine with work, gaming, whatever - until I use any media service (Netflix, Amazon, Spotify, BBC iPlayer)  then the second monitor goes blank, and the HDMI port goes "dead" until the cable is unplugged and re-plugged. 

I don't necessarily want the video running on the external monitor, but regardless of where the media is playing, the output is disabled. 

I'm assuming this is a HDCP issue? But why?  

I've tried different cables and they didn't work. 

Any ideas? 

 

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3 Replies
jphughan
5 Rhenium

Re: 5577, external monitor and Netflix etc.

That's very strange.  HDCP issues typically generate error messages specifically mentioning HDCP, and if you're not trying to play that content on that display, then its HDCP status shouldn't matter anyway.  The fact that the display resumes normal operation after being reconnected (even while the content is still playing?) further suggests that HDCP probably isn't to blame here.  Just to cover a basic possibility, have you updated the drivers for the GPU(s) in your system?  If you're currently using all of these media services through the same browser, have you tried using a different browser?

NeillM
1 Copper

Re: 5577, external monitor and Netflix etc.

Hi there,

I've tried Chrome, FF and Edge - all the same.

The display doesn't work if I reconnect whilst the media is playing. I have to quit, then unplug the HDMI for it to work.

My GPU drivers are up to date. 

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jphughan
5 Rhenium

Re: 5577, external monitor and Netflix etc.


@NeillM wrote:

Hi there,

I've tried Chrome, FF and Edge - all the same.

The display doesn't work if I reconnect whilst the media is playing. I have to quit, then unplug the HDMI for it to work.

My GPU drivers are up to date. 


What if you try to play the content while the browser is actually on the affected external display?  Does that trigger any different behavior?

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