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POKOK
1 Copper

7577 unprofessional reply by Technical Support Specialist

i just received my 7577 i7 7700HQ with 4k UHD,however i notice that the SSD is not PCIe type therefor i contact dell support seek for confirmation, below is the reply :-

Capture.JPG

 

However i have replaced the original 2.5" 5400rpm SATA HDD to my own Samsung 850 Pro SSD SATA3 1TB and i can confirm the M.2 slot is SATA SSD as below. I dun understand, how as technical team will mention my laptop not able to support 2 SATA SSD in same time. And the support person still argued the SSD type is PCIe/NVMe bus when i provide the information clearly and blame to Windows not able to identify the model of Storage device ...  

Capture Summary.JPG

Capture M2.JPGOriginal come from shipmentCapture SATA.JPGmy personal replacement

 

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11 Replies
ejn63
5 Rhenium

Re: 7577 unprofessional reply by Technical Support Specialist

The M.2 slot will take either NVMe or SSD - what you CANNOT do is leave the system setup as factory default (RAID) if you want to use both drives separately.

Set up the M.2 drive as AHCI and reload Windows onto it.  Once that's up and running, THEN connect the other 2.5" SATA device for use as your storage drive.

 

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POKOK
1 Copper

Re: 7577 unprofessional reply by Technical Support Specialist

ejn63 your reply look like does not relative with my issue. I didn't set any RAID configuration on my laptop and both of the storage drive is running well.

However, what you see from the Support mention is, my laptop not able to running 2 SATA SSD in the same time. I totally can't understand what the support meant.

And my complain question is, the M2 SSD which shipped from Dell for my order, is SATA bus instead of NVMe. That is what i wonder

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ejn63
5 Rhenium

Re: 7577 unprofessional reply by Technical Support Specialist

You may not have set up RAID, but if you did not change the factory configuration, Dell did - that's how these are shipped.

 

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POKOK
1 Copper

Re: 7577 unprofessional reply by Technical Support Specialist

i understand what you meant however this does not relative with my question. Both drive are able to run separately while the setting is on RAID mode (Dell default setting). This setting let the Intel Rapid Storage Technology to work it out. Below is one of the post which i read before :-
https://www.dell.com/community/Laptops-General/Dell-M-2-FAQ-regarding-AHCI-vs-RAID-ON-Storage-Driver...

But, i have change to AHCI mode while i take out the 5400rpm HDD to install my own 850 Pro.

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ejn63
5 Rhenium

Re: 7577 unprofessional reply by Technical Support Specialist

Perhaps if  you ask a direct question, it'll be easier to answer.

Is it that you're questioning Dell shipping M.2 SATA instead of NVMe?  I don't think in the Inspiron line, Dell makes any indication of SSD type -- you can get either SATA or NVMe depending on what's on hand when the ODM manufactures the system for Dell.

Or are you questioning the support person's indication that only one type of drive is supported (which is wrong;  it's not uncommon for mistaken information to be communicated by first-level technicians, who basically read from a script -- and often do not have a deep understanding of the product)?

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POKOK
1 Copper

Re: 7577 unprofessional reply by Technical Support Specialist

the question i have mentioned in first :-

I notice that the SSD is not PCIe type therefor i contact dell support to check my order. And i identified the shipped M.2 SSD is Sata bus physically. 

What i want is M.2 SSA which using NVMe bus.

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ejn63
5 Rhenium

Re: 7577 unprofessional reply by Technical Support Specialist

How much memory (RAM) did your system come with?

 

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POKOK
1 Copper

Re: 7577 unprofessional reply by Technical Support Specialist

16GB, which come in spec is 8GB * 2

this is the spec of my order and location is Singapore 

http://www.dell.com/sg/p/inspiron-15-7577-laptop/pd?oc=w51785605sgw10&model_id=inspiron-15-7577-lapt...

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ejn63
5 Rhenium

Re: 7577 unprofessional reply by Technical Support Specialist

That system mentions nothing about an NVMe SSD - the models that ship with the NVMe drive start at 256 G.

See here:

https://www.newegg.com/Product/Product.aspx?Item=9SIADYY6DW0533&Tpk=9SIADYY6DW0533

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