bnbn2000
1 Copper

A key fall of the keyboard, and DELL will charge 188$ to fix

Inspiron 15 Gaming 7577 ...

 

Key "A" falled off from the keyboard within 11 month.   Then sent to fix.   Then they said also found a dent at palmrest, that is also need to fix (not in warranty).   And it will charge 188$+tax.  

So any easier way to fix a just single key? 

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ejn63
4 Ruthenium

Re: A key fall of the keyboard, and DELL will charge 188$ to

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bnbn2000
1 Copper

Re: A key fall of the keyboard, and DELL will charge 188$ to

@ejn63,  this is a great info.   Thank a lot!

 

I can build a PC 20 years ago, but never DIY a laptop yet.  Maybe it's a chance to learn.

I just don't understand why DELL make a normal customer to be an angry customer.

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ejn63
4 Ruthenium

Re: A key fall of the keyboard, and DELL will charge 188$ to

Since it sounds like the system suffered a drop or other accident, you cannot expect Dell to be responsible (unless you have damage insurance on the system).

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