Last reply by 10-10-2019 Unsolved
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1 Copper

Active Pen PM350M Increasing detection radius

Active Pen: PM350M

Laptop: Inspiron 15 7000 2-in-1

During classes I will be using the pen to take notes on my laptop, however at seemingly random moments the pen will start detecting that it is touching the screen and write even though it is very clearly not touching. It is unclear as to what the cause of this is. Restarting my laptop doesn't fix it. I eventually usually give up on trying to use the pen until a while later when it miraculously works again until the next time it starts detecting to far away. For what its worth I am usually experiencing this while using Onenote.

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How are you? 

We haven't heard from you in a while and would want to know if you have tried the steps suggested earlier on the pen. We would want to know if this helped and if you need any further support with this product. 

I would also want to know if you have had a chance to check any other pen on this system or this pen on any other system. This is just to understand what is the cause of the issue. 



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