Baller18
1 Copper

Battery problem inspiron 5567

Hi, 

I got the message at the startup: "The AC adapter wattage and type cannot be determined. The battery may not charge. The system wull adjust performance (...)."
I tried the basic trouble shoot also tried to replace the charger.
https://www.dell.com/support/article/us/en/04/sln148385/troubleshoot-ac-adapter-error-messages-on-de...

None of them worked, in the diagnosis I got the error message: No battery, Code: 2000-0131

But it is a brand new laptop. I am confused. 

 

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Moderator
Moderator

Re: Battery problem inspiron 5567

Baller18,

Click the link below for information to resolve the error.

Checking Battery Health Status on Dell Laptops and Notebooks

Power down the system and then reset battery. Means, power off the Dell Laptop, remove and reinstall the battery, but check for debris or damaged contacts.

Please follow the steps mentioned below to load the BIOS to defaults.

  • When prompted during POST, press the “F2” key to enter the setup screen.
  • On the System Setup screen, press the “F9” key.
  • Press the “Enter” key on “Yes” to “Load Optimized Defaults”.
  • Then restart the Dell Laptop.

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