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RM

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March 17th, 2019 15:00

Battery won’t hold charge / Won’t load past Dell screen.

So after leaving my laptop in a cold car like over a year ago, it will not hold a charge and will only work/power on if plugged into a charger. I don’t expect a quick fix for that. But, suddenly now whenever I go to power on my laptop it just has ye Dell loading screen but without the spinning dot wheel. I can’t open up the troubleshooting f12 thing or anything. It will power off and back on but goes directly to the screen and is completely unresponsive.

5.6K Posts

March 17th, 2019 18:00

You can burn a CD or USB of Dell Diagnostics. Run it.
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