Inspiron

Last reply by 05-25-2022 Solved
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2 Bronze
2 Bronze
7397

Black screen

My Inspiron 14 5000 laptop stopped loading web pages after working normally for an hour or more.  I closed everything and tried to do a restart  then close the laptop down but all I got was the central whirl indicating the system was struggling to enact the command. Eventually, I turned the power off and now on powering up all I get is a black/blank screen. Any ideas what is wrong?

Solution (1)

Accepted Solutions
6 Indium
7370

Please list exact Dell model number and version of windows. 

Example: Dell Inspiron 5567 (5000 series), windows 10

You listed the 5000 series instead of the model number. To see your computer model number, enter the service tag number onto the link below:

Support | Dell US

After, you should be able to see exact Dell model number for your computer in your Dell Product Support page.

How to find a Dell Service Tag (Official Dell Tech Support) - YouTube

In the meantime, try these steps listed below to see if you're able to boot into windows advanced repair option screen.

1. Shut down computer

2. Turn computer on and off three times.

3. On the third time the computer should boot into the windows environment successfully

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Replies (9)
6 Indium
7371

Please list exact Dell model number and version of windows. 

Example: Dell Inspiron 5567 (5000 series), windows 10

You listed the 5000 series instead of the model number. To see your computer model number, enter the service tag number onto the link below:

Support | Dell US

After, you should be able to see exact Dell model number for your computer in your Dell Product Support page.

How to find a Dell Service Tag (Official Dell Tech Support) - YouTube

In the meantime, try these steps listed below to see if you're able to boot into windows advanced repair option screen.

1. Shut down computer

2. Turn computer on and off three times.

3. On the third time the computer should boot into the windows environment successfully

7362

If you aren't able to boot into windows repair options, run Dell Diagnostic to check Hard drive and Hardware within the computer. You could do this by following steps below:

1. Power off computer

2. Power on computer, quickly start tapping F12 key continuously until you see Preparing One Time Boot Menu in top corner of screen. In Dell Preboot menu, select Diagnostic. Report back any error codes.

Dell Diagnostic Tools to Diagnose and Fix Hardware Problems on Your Dell PC, Tablet or Servers | Del...

7316

Many thanks for your prompt and kind assistance. I am ashamed to say that the problem was caused by the USB type C cable becoming disconnected from my monitor!!

Sincere apologies for wasting your time.

 

Regards

7283

Glad to know you figured out the problem. Thanks for the update and sharing your solution for myself and others to see, and be a help to them.

7249

Hi ,

I'm Deepak, one of the Managers at Dell Social Media support. This is with regard to your recent interaction with my team.

 

I am checking to see if the issue you reported has been resolved to your satisfaction ?

 

 

Regards,

Deepak K

Team Manager

Dell Social Media Team


Social Media Support

#IWork4Dell
Find your Service Tag


If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

7220

I am very satisfied thank you.

 

Regards

2 Bronze
2 Bronze
7178

Dell ai1 24 3455

windows 10

6661

I tried but the black screen stills there!

2 Bronze
2 Bronze
2675

I HAVE THE SAME ISSUE WITH 

Inspiron 17 7773 2-in-1

I BUY IT FROM USA. LAPTOP IS WORKING BUT SCREEN IS BLACK. I UPADATED AND INSTALLED BIOS , VIDEO DRIVER ALSO. BUT STILL NOT WORKING. I AM NOT GETTING ANY SUPPORT ALSO FROM DELL. I AM FEELING VERY BAD.

<Private Service tag removed.TOS73>

< Private Express service code removed.TOS73>

I NEED HELP. ITS COSTLY LAPTOP AND NOT GETTING ANY HELP FOR RESET MY SCREEN AGAIN.

 

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