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lilpit01
1 Nickel

C:\...DDVDataCollector... Windows Defender blocking changes

After a recent Microsoft update, I started receiving notifications about "Unauthorized changes blocked".  Specifically "Controlled folder access blocked C:\...DDVDataController... from making changes to memory".  I did a basic search online and found that it is associated with the Dell Data Vault (I have a Dell Inspiron 3558).  I tried to find it as an application/program on my computer but a search came up empty.  I did find three separate processes in the Task Manager with "Dell Data Vault" in the name, but I have no clue what they do or why Windows Defender is sending me notifications about it.  I am of course out of warranty on my Dell, so I cannot get help there and the community has nothing started that I could find about this issue.  I have a few questions.  What exactly is it? Should it be allowed access? If yes, how do I allow access?  If no, how do I stop the notifications, uninstall, stop processes?

Thank you in advance,

lilpit01

11 Replies
dmccammishjr
1 Nickel

Re: C:\...DDVDataCollector... Windows Defender blocking chan

I did not see any other replies.  There is another item in the message boards on how to remove Dell Data Vault (DDV).  It is a "service" and not an installed program, so Windows 10 Defender does not give you a way to allow it.  As of the latest Win10 update, the problem is persistent. If you have sound turned on, you will hear Defender announce that it has blocked DDVDataCollector many times.   

You have to find the 3  DDV..  '.exe' files in C:\Program Files\Dell\DellDataVault and rename them or move them.  (DDVCollectorSvcApi.exe, DDVDataCollector.exe, DDVRulesProcessor.exe)  I changed the extension to ".exeX"  so I can change them back wen Dell or MS fixes the problem.  

Then, open the Task Manager and go to the Services tab, find the 3 DDV services and right click where it says "running" and click on "stop."  One of them has to be stopped before the other two, so try until "stop" works on one and then stop the others.  I think I had to stop the API service first, but not sure.

sniggish
1 Copper

Re: C:\...DDVDataCollector... Windows Defender blocking chan

I have also just started to get the same notifications about every 5 minutes.  Windows did an update about 4 days ago.  Very annoying and I don't understand how to fix it either.  It pops up no matter whether I'm in my emails or on the web.  Any help would be appreciated.  

CatMills
1 Copper

Re: C:\...DDVDataCollector... Windows Defender blocking chan

Thanks so much!  

0 Kudos
JTKLA
1 Nickel

Re: C:\...DDVDataCollector... Windows Defender blocking chan

Just open the message from Defender and add the application to allow it.  It's under C, program files, dell, dell data vault, ddvdatacollector.

orangewillie
1 Nickel

Re: C:\...DDVDataCollector... Windows Defender blocking chan

I've stopped this service several times and it restarts itself. This resumes Windows defender controlled folder access "unauthorized changes blocked" notices over and over. I cannot find a simple explanation here or on MSoft sites of what this DDV service is and whether it's necessary and how I could find the file path to allow it through if that's advisable. Some have suggested just turning off folder access control--an anti-ransomware service--which hardly seems a good solution. Some say Dell or MSoft need to work the bugs out.  When might that be? This annoyance has been going on for several months. 

0 Kudos
kenspacebubble
1 Copper

Re: C:\...DDVDataCollector... Windows Defender blocking chan

Just click the notice, which opens the Defender page, then click Add an allowed app, and choose the DDVDatacollector.exe application in "C:\Program Files\Dell\DellDataVault". The alerts will stop.

Controlled Folder Access is basically an internal firewall for your important files, so you have to whitelist known applications manually until the vendors update their programs to work within the constraints of the new ransomware protection.

DaveB60
1 Copper

Re: C:\...DDVDataCollector... Windows Defender blocking chan

Seems to solve the problem!

0 Kudos
josejavierg
1 Copper

Re: C:\...DDVDataCollector... Windows Defender blocking chan

I have similar problems with

WmiPrvSE

DDVDataCollector and

BrCtrlCntr

 

So far I cannot find any solution, only reinstall Windows

0 Kudos
Doctordog
1 Copper

Re: C:\...DDVDataCollector... Windows Defender blocking chan

Dell's DDV basically develops a profile of what you are doing with your dell computer. Ultimate grab bag. Not sure why they need webs visited, memos written, etc. Maybe down the road it will be used as a forensic tool.

0 Kudos