Highlighted
1 Copper

Camera is blurry

image.jpg

 

Can someone help me fix the issue? My camera is so blurry. I tried so many ways with hard drive   But it didn't work out. I ended up running the hardware test on webcam and the result came out showing the failure with integrated webcam.

Labels (3)
0 Kudos
18 Replies
Highlighted
1 Copper

Re: Camera is blurry

Same issue with all our 5290 2-in-1's new drivers does nothing, webcam will not focus 

0 Kudos
Highlighted
1 Copper

Re: Camera is blurry

This issue just happened to me. I have a Dell Latitude 5290 2-in-1. My webcam was working fine, and then suddenly it went blurry. It is blurry no matter which apps i'm using. I've tried updating all my drivers, including the camera drivers. I've restarted my computer multiple times. I've also cleaned the front of the lens. Nothing works :(. This is really impacting my ability to work so I would appreciate some help, thank you!                         

0 Kudos
Highlighted
Moderator
Moderator

Re: Camera is blurry

Hi Patrick! Do you still have an active warranty on your system?


DELL-Cares
Social Media Support
#IWork4Dell
0 Kudos
Highlighted
1 Copper

Re: Camera is blurry

Was there a solution to the problem?

0 Kudos
Highlighted
3 Argentium

Re: Camera is blurry

Was there any liquid spillage or moisture formed on the webcam area or the bezel?

Please clean the bezel and on the webcam with a soft cloth. Ensure there is no dust or smudges on it. 

Check the webcam with skype app and the camera app within Win8.1

If the system is under warranty, then contact us via Twitter - @dellcares for faster communication. If there is no warranty, then we can help with a paid service call if required.

 

0 Kudos
Highlighted
1 Copper

Re: Camera is blurry

I have the exact same problem with the 5290 2 in 1.  Anyone know of a solution?  Seems to be tied to a bios or Windows 10 update.  Driver is updated.  Help!

0 Kudos
Highlighted
1 Copper

Re: Camera is blurry

This may not apply but, my camera was "blocked" during my last web conference.  I took off the little square clear cover and there is a really small piece of broken plastic there.  I have no idea what is for or where it came from.  I removed it and it is now working fine.Lens

0 Kudos
Highlighted
2 Bronze

Re: Camera is blurry

we have more than 100 5290 2in1 and more and more user complain about this issue.

If there really is some software-fix, I'd really like to know about this!

Due to Corona, users are working from home and need their cams. At the same time, this makes it really hard to send technicians to everyone's home to replace damaged hardware!

0 Kudos
Highlighted
1 Copper

Re: Camera is blurry

Have you tried squeezing the glass and display as per the link below? Just worked for one of my 7200 users.

https://www.dell.com/community/Latitude/Latitude-7200-2-in-1-camera-does-not-auto-focus-user-facing/...

0 Kudos