Oh, the audacity. Swaraj J from the Dell Advanced Resolution Group calls me tonight, during dinner... Again. Recognizing that they have failed to properly correct the issues with my laptop, he offers to let me ship the computer to their repair depot. Clearly, I am not being understood by Swaraj J. and the Advanced Resolution Group. Shipping my 4 month old computer to you for 10-15 business days is not acceptable. I have already lost the entire month of November to fatal crashes and the attempts to fix this lousy computer. I have lost a month of work. I have lost immeasurable amounts of intellectual and creative data. I have been inconvenienced to a level that would have surely gotten my fired if I were not a contractor.
Best line of the night, "You could not have expected it to work perfectly when you purchased it."
I would never think to ask another person to sacrifice their livelihood in order to facilitate a repair, when a new replacement could have been and should have been sent weeks ago.
What does the Dell warranty say?
Replacement warranty is not standard.
If you don't bother reading it when purchasing, you can't make up rules as you go along.