Inspiron 5577, near hinge issue

Hi IAmRipunjoy,

Thanks for posting.  Apologies that your system was not performing as expected.

We appreciate you posting back about you your solution resolved the issues.

Just to mention, the hinges are considered normal "wear and tear" parts and are not covered under warranty.  So if there is further issues regarding the hinges, they are not a warranty item.

Please send me a Private Message and provide your system service tag number
as well as your name, address, phone number and email address for further support
assistance if it is needed.

I had the same issue, except I didn't think to check online to see if there was a fix, and now, less than a year after I bought this laptop, it is pulling its self apart at the seams. I'm pretty sure that my pc suffered the exact same fault as the guy who started this post, except now mine won't even snap together all the way and I don't know how to fix this without breaking things even further. It was my fault for not looking sooner, but I think that it's on you guys to help fix a problem inherent to the casing used. Seriously, though, I bought this thing in January, and it's taken 9 ish months for things to start breaking, I want to fix this because otherwise I've had no problems, please help me.

Hi Hulitronics,

Thanks for posting.  Apologies that your system is not performing as expected.

As stated earlier in this thread, the hinges are considered normal wear and tear parts.  The hinge policy has been revised here .

So, if the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call -http://dell.to/1vnT6CQ

Having the same issue two times in a year. Dell covered under warranty on the fix because I bought extended and accidental damage warranty. Although I have in home service, they want me to send my laptop to repair centre to repair which takes around a week including shipping out/in time. It seems it's design flaw of this laptop. Two screws under the bottom cover near hinges keep loosing and it causes hinge mis align holding parts and leads to break case. I think Dell should recall the product and provide replacement of the laptop to different model with similar spec. 

Thanks for posting about this! I had the same issue two years into owning my laptop. Dell charged me $200 plus another $100 for an "extended warranty". It happened again and Dell told me my warranty expired so it would be another $200 to fix. I will not be buying another Dell =/ Love everything about Dell but this is just unacceptable!

I had this problem on my Inspiron 15 7559 within a couple of months & it seems a very common problem. It looks like it's the same chassis, or at least very close. Dell should certainly be aware of it.

One suggestion I've seen to solve it is to put more threadlock on the screws to stop them coming loose, the guy who recommended it said that Dell didn't apply enough to start with. So it might be a problem in manufacturing, rather than a design flaw. They've moved to a different design now, which might have been to reduce the pressure on the hinges.

Dell told me it would void my warranty if I'd applied some (although I really would love to have tested that one in ), but if you're out of warranty then it's certainly worth doing.

I always buy three years onsite warranty with accidental coverage, I've always had to make enough claims to make it worthwhile.

Yup I have same issue and I am really angry about it. I've delt with this since I got the laptop and now the screw is stripping and ripping my laptop apart. For now I have to leave the laptop open and leave in my room and plug it up to a monitor. 

This is unnacceptable, this laptop needs to be recalled. 

On top of this issue sometimes the laptop will freeze and not even the power button will shut it off. 

This is bad laptop from Dell and the fact they not fix this issue for free outside warrenty is corporate **bleep**. 

Never buy another Dell laptop like this, nope never. 

Thank you for your message. I will be glad to assist you with this.

Please run a hardware diagnostic by following the video on this link & check if there is a hardware error. 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.

How to locate the service tag

I am also facing this issue, my laptop is 10 months old. This is definitely a manufacturing issue. How is hardware diagnostic will help me detect the hinge problem? 

Hi DhairyaTripathi,

Thanks for posting.  Apologies that your system is not performing as expected.

As stated earlier in this thread, the hinges are considered normal wear and tear parts.  The hinge policy has been revised here .

So, if the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call -http://dell.to/1vnT6CQ

I am also suffering from same problem. And now I am confused that should i give it to  dell service center or to some local repair shop!!!

If it's under warranty mail dell and show them proofs that this is design issue, they will accept and replace those hinge for free 

Thanks for the youtube link.  I waited to fix this and it got worse and broke entirely.   Now I have to buy a new bottom cover/chassis.