IAmRipunjoy
1 Nickel

DELL INSPIRON 5577 NEAR HINGE ISSUE

Hi I Bought Dell Inspiron 5577 About 10 Months Ago. Today When I Was About To Work on My Laptop I Noticed That The Hinge Is A Little Bit Loosen That It Usual. Then I Turned It Over And Noticed That The Near Part Of The Hinge Popped Out. I Thought It Might Be A Normal Issue So I Popped Back In The Two Parts That It Connects To. I Heard A Click And Thought I Am Good To Go. But As Soon As I Turned Up The Display, The Area Again Popped Out From Its Place Again. I Came To Know That No Matter How Many Time I Pop It Back, It'll Pop Out Again. I Contacted Dell India For This Issue. They Thought It Is Damaged Done By Me. So They Told It's Not Covered By Warrenty And Told Me To Visit Service Center To Get It Fixed. I Dig Into Some Forums And Found That Inspiron 7559 Has This Issue. Found Many Similar Posts Regarding  Inspiron 7559. As Inspiron 5577 And Inspiron 7559 Has Same Chassis, It Might Be Causing The Same Problem. Now I Am Really Confused What I Should Do And Whether It Can Be Fixed Or Not. And This Happened To My Left Side. Hope Dell Can Give Me A Fix Cause If It's Not Fixed Soon, It Can Cause More Damage To The Hinge.       

Edit : Fixed It. Screws Were Loosen. Link : https://m.youtube.com/watch?v=1C64RKmAca0

IMG_20180420_120519.jpegIt's The Left SideIMG_20180420_120532.jpegThe Right Side Which Is Fine

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19 Replies
Community Manager
Community Manager

Re: DELL INSPIRON 5577 NEAR HINGE ISSUE

Hi IAmRipunjoy,

Thanks for posting.  Apologies that your system was not performing as expected.

We appreciate you posting back about you your solution resolved the issues.

Just to mention, the hinges are considered normal "wear and tear" parts and are not covered under warranty.  So if there is further issues regarding the hinges, they are not a warranty item.

Please send me a Private Message and provide your system service tag number
as well as your name, address, phone number and email address for further support
assistance if it is needed.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


Harshal.s
1 Copper

Re: DELL INSPIRON 5577 NEAR HINGE ISSUE

Even I am suffering from the same problem. The Dell community wasn't able to help me about this they confused me and got the matter worse.
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8 Krypton

Re: DELL INSPIRON 5577 NEAR HINGE ISSUE

Hey **bleep**,

Listen, this is not normal wear and tear, this is design issue, cheap plastic. My 7537's internal hinge mounting point was broken from plastic. If the plastic had been of good quality it wouldnt had happened.

This issue is plaguing most of the inspiron series laptops.

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Hulitronics
1 Copper

Re: DELL INSPIRON 5577 NEAR HINGE ISSUE

I had the same issue, except I didn't think to check online to see if there was a fix, and now, less than a year after I bought this laptop, it is pulling its self apart at the seams. I'm pretty sure that my pc suffered the exact same fault as the guy who started this post, except now mine won't even snap together all the way and I don't know how to fix this without breaking things even further. It was my fault for not looking sooner, but I think that it's on you guys to help fix a problem inherent to the casing used. Seriously, though, I bought this thing in January, and it's taken 9 ish months for things to start breaking, I want to fix this because otherwise I've had no problems, please help me.

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Community Manager
Community Manager

Re: DELL INSPIRON 5577 NEAR HINGE ISSUE

Hi Hulitronics,

 

Thanks for posting.  Apologies that your system is not performing as expected.

 

As stated earlier in this thread, the hinges are considered normal wear and tear parts.  The hinge policy has been revised here .

 

So, if the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

 

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call -http://dell.to/1vnT6CQ


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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Kirusrini
1 Copper

Re: DELL INSPIRON 5577 NEAR HINGE ISSUE

Hi,

I have the same issues within 11 months. Looks like this wide issues (but dell is failing to address ) rather calling it as wear and tear (usual corporate bull **bleep**).

 

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hycc
1 Copper

Re: DELL INSPIRON 5577 NEAR HINGE ISSUE

Having the same issue two times in a year. Dell covered under warranty on the fix because I bought extended and accidental damage warranty. Although I have in home service, they want me to send my laptop to repair centre to repair which takes around a week including shipping out/in time. It seems it's design flaw of this laptop. Two screws under the bottom cover near hinges keep loosing and it causes hinge mis align holding parts and leads to break case. I think Dell should recall the product and provide replacement of the laptop to different model with similar spec. 

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rosariorojo
1 Copper

Re: DELL INSPIRON 5577 NEAR HINGE ISSUE

Thanks for posting about this! I had the same issue two years into owning my laptop. Dell charged me $200 plus another $100 for an "extended warranty". It happened again and Dell told me my warranty expired so it would be another $200 to fix. I will not be buying another Dell =/ Love everything about Dell but this is just unacceptable!

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phill-w
6 Indium

Re: DELL INSPIRON 5577 NEAR HINGE ISSUE

I had this problem on my Inspiron 15 7559 within a couple of months & it seems a very common problem. It looks like it's the same chassis, or at least very close. Dell should certainly be aware of it.

One suggestion I've seen to solve it is to put more threadlock on the screws to stop them coming loose, the guy who recommended it said that Dell didn't apply enough to start with. So it might be a problem in manufacturing, rather than a design flaw. They've moved to a different design now, which might have been to reduce the pressure on the hinges.

Dell told me it would void my warranty if I'd applied some (although I really would love to have tested that one in <Non public info removed>), but if you're out of warranty then it's certainly worth doing.

I always buy three years onsite warranty with accidental coverage, I've always had to make enough claims to make it worthwhile.

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