7 Posts
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622
DELL Inspiron 3793 unresponsive SONY USB key's
I got 2 Sony USB keys : https://www.amazon.com/Sony-32GB-Flash-Drive-USM32X/dp/B00KJGYV2I
Both of them become unresponsive in equidistant intervals (for about 18 sec every 15 s) on DELL Inspiron 3793.
The consequence is poor upload/download performance and waiting times when deleting files or refreshing content.
Download/upload to Sony USB with Inspiron 3793
The computer has latest drivers and latest bios.
I have also try with factory OS and also with a fresh copy of windows 10. The problem remains.
What i did not try is rolling back bios to previous version.
The notebook is still under Warranty.
On other computers both USB keys are working with no delays - like expected.
Is this expected behavior on DELL Inspiron 3793?
Information about USB key.SONY USB key info - unresponsive durring information gethering
delIvo
7 Posts
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October 7th, 2020 00:00
It was not correct when I said that original OS did not make a difference. It is normal that the data flow falls sometime (if falls on original OS too), it is however not normal that data flow stops for 15 seconds.
On original OS copying to the key works like expected. After installing all updates from dell and windows it still works like expected.
I do not know where this unusual behaviour came from. Obviously, the previous windows installation was corrupted. I remember doing restore point once and I remember updating drivers with driver booster once. I also had problems with blue screens on the laptop when waking it up from sleep (a few times). All these three things might cause USB driver corruption.
However, now it seems ok.
Mary G
4 Operator
4 Operator
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20.1K Posts
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October 4th, 2020 10:00
Those usb drives might not be compatible with windows 10. The listing says-- Compatible OS: Windows 8.1, Windows 8, Windows 7, Windows Vista, Mac OS X 10.4 or greater.
Ask Sony support for help.
Kflash08
3 Apprentice
3 Apprentice
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547 Posts
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October 4th, 2020 10:00
Have you tried using the flash drives with another system? How does another brand perform with the Inspiron?
It can either be a driver issue for the USB controller or that's how those Sony flash drives operate. I highly doubt that rolling back the BIOS to an earlier version will solve the issue.
nyc10036
5.6K Posts
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October 4th, 2020 11:00
It is rare that a USB flash drive would be incompatible with Windows 10.
I remember early on with Window 98 that there was issues.
I would definitely try the Sonys with another PC.
.
delIvo
7 Posts
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October 4th, 2020 11:00
I have one SanDisk key 32 GB which is working fine on Inspirion.
delIvo
7 Posts
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October 4th, 2020 11:00
The same Sony keys are working just fine on other win10 notebook at home.
Kflash08
3 Apprentice
3 Apprentice
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547 Posts
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October 4th, 2020 11:00
Flash drives or any kind of USB mass storage device should be compatible with any version of Windows since 2000/Me, as long as they can recognize the file system that they are formatted with. Your Sony flash drives appear to be new old stock dating back to before Windows 10 was released (2015). They should work just fine with Windows 10.
Though that brings up another question... Have you tried re-formatting the Sony flash drives? I know not too long ago I had slow transfer issues with a MicroSDXC memory card formatted as NTFS. When I reformatted it as exFAT, transfer speeds greatly improved.
delIvo
7 Posts
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October 4th, 2020 12:00
I have tried right now. There is no improvement.
It is interesting that disk is Active all the time (according to task manager) although it is waiting for 18 seconds. It is Active – doing waiting.