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Thanks for posting. Apologies that your power adapter is not performing as expected.
It's difficult to see from these pictures as to how the plug is being removed from the device. Is it being pulled by the wires or is the user grasping it by the hard plastic barrel closest to the computer?
If the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If it's not covered by the warranty, then you could contact our Out of Warranty team to get a quote for a paid service call.