Inspiron

2 Bronze

Dell 15 5518 overheating

I bought dell 15 5518 last month. From the very beginning i faced heating issues. Tech support upgraded bios and all drivers. Still I had the problem. Next they sent technician to change the fan and heatsink. Still issue not solved. Now they want to change the motherboard. 

Its just a 15 days old machine and have been opened for two times.

I asked for complete unit replacement now.

 

Is heating issue common in this model?

Solution (1)

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2 Bronze

I have the same issue. Good luck if you can get a replacement. They have replaced my motherboard but the problem still persists and they will only "assure" you to fix the problem but not provide a replacement. You'll finally end up spending more time chatting with various support representatives and waste your time on this laptop. It's a hopeless model with endless pain.

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Moderator
Moderator

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

4 Germanium

@ImanSaha  

you could have opted for a refund /replacement and you still can. 

However as you have waited this long, Let them replace the Motherboard 

Test the computer and in case same issue ask for Refund 

Remember this option of Refund is only available for 30 days (from purchase) 

 


2 Bronze

I have the same issue. Good luck if you can get a replacement. They have replaced my motherboard but the problem still persists and they will only "assure" you to fix the problem but not provide a replacement. You'll finally end up spending more time chatting with various support representatives and waste your time on this laptop. It's a hopeless model with endless pain.

View solution in original post

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