Sarshar
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Dell 7577 Discharging / Plugged in not charging while Gaming

Hello, I have a Dell 7577 that comes with a Gtx1050ti and a 130w Adapter. I'm experiencing an issue ever since I bought this laptop, that is my laptop's battery draining while gaming even tho it's plugged in. Sometimes it says "Plugged in, not charging" or "Discharging". The thing is I'm only playing light games like dota2, csgo and still experiencing this issue, that's why I haven't installed any heavy games yet. Clearly 130w Adapter isn't enough to power up the 1050ti. I recently read a thread in which people said that Dell is sending 180w Adapters to customers who requested to change their previous 130w Adapters, so where do I make such a request? Any help will be appreciated, Thanks!
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Moderator
Moderator

Re: Dell 7577 Discharging / Plugged in not charging while Ga

Sarshar,

Click the link below for resolving laptop battery issues.

How to Troubleshoot Dell Laptop Battery Issues

How to improve your Dell laptop's battery performance

 

For my notes, click my username and send me the pc service tag number via private message.

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To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
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Sarshar
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Re: Dell 7577 Discharging / Plugged in not charging while Ga

Dear Moderator, I have sent you the service tag as you asked but I never mentioned in my post that my laptop has battery issues. That is a completely different matter. This post is all about the laptop Adapters, would you be kind enough to read my post entirely and give me a proper resolution? Thanks.

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Moderator
Moderator

Re: Dell 7577 Discharging / Plugged in not charging while Ga

Sarshar,

Apologies for posting the wrong information.

 Click the links below for resolving battery not charging issues.

Also, click the link below to update  your bios.

How to Resolve Battery and AC Adapter Issues on Your Dell Portable Computer

 

My Laptop Battery is Plugged In, But Not Charging

 

Battery

 

Dell Inspiron 7577 Drivers, Downloads and Manuals

 

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#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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Sarshar
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Re: Dell 7577 Discharging / Plugged in not charging while Ga

I don't have any battery or adapter issues, the simple thing is that 130w Adapter is not sufficient enough to power-up my Dell 7577 laptop while gaming. I've seen people complaining and getting a new 180w Adapter for themselves for free. Where do I make such a request? that is my question.
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Moderator
Moderator

Re: Dell 7577 Discharging / Plugged in not charging while Ga

Sarshar,

Unfortunately, that is the adapter you purchased.

That would be against the purchased Dell warranty and Dell policy. Where on our Forum are you seeing this reported?

You can purchase the 180w adapter by clicking the spare parts link below.

Dell Spare Parts Dept

The 180w adapter part numbers are listed below.

 

MHP9C
3XYY8
47RW6
45G4G

 

 

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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Sarshar
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Re: Dell 7577 Discharging / Plugged in not charging while Ga

Please refer to this thread --> https://www.dell.com/community/Inspiron/Dell-7577-DISCHARGING-WHILE-PLUGGED-IN/td-p/5708260/page/2

One of the last few replies are the ones i'm talking about.

It's also mentioned that Dell now sells the 7577 1050ti version (The one I own) with the 180w Adapter because they realized their mistake that 130w Adapter wasn't sufficient enough. and now they're offering free 180w Adapter to whoever was given the 130w one.

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Moderator
Moderator

Re: Dell 7577 Discharging / Plugged in not charging while Ga

Sarshar,

This is working as per designed, as the system comes with hybrid power mode.

Send me a private message by following the information below. I will need your system service tag, your name, address, phone number and  email address.

 

Click my username and send me the requested information via private message.

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
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Sarshar
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Re: Dell 7577 Discharging / Plugged in not charging while Ga

I have sent you my information. Meanwhile I've read that article and that really **bleep** for a gaming laptop. Power draining while gaming is a gamer's worst nightmare. I've also been getting some FPS issues while gaming and I think getting a 180w Adapter is the best solution for my problem as it also solved for few other people.
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Moderator
Moderator

Re: Dell 7577 Discharging / Plugged in not charging while Ga

Sarshar,

Thank you for sending me the requested information. I replied you you in a private message here on the forum.

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
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