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Dell 7577 keyboard issue

My F1, 2, w, s, x and caps lock keys suddenly stopped functioning while my other keys are working fine. It asked me to do some diagnostics and somehow it did not helped me much since it just run diagnostics and the keys I mentioned still do not work.

If there is anything i could do or something I could use my warranty for, I would be glad to take your opinion or help. Thank  you.

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Re: Dell 7577 keyboard issue

Hi Fyesta,

 

Thanks for posting.  Apologies that your system is not performing as expected.

 

Have you tried an external keyboard?  Are the same symptoms exhibited with that?  

 

Once you are able to perform a systems diagnostics, please post your findings.

 

Here is information from the Dell knowledge base you may find helpful:

Keyboard, touchpad, or mouse not working correctly

 

If the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

 

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call.

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