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bob8me
1 Nickel

Dell G5 Startup problem on battery

Hi, not sure where the G5 falls, but figured it may be a gaming laptop issue. 

I purchased the G5 gaming laptop in December and have loved it. I ran it on power most of the time to get the full potencial out of it. I've started school and am taking the laptop around campus to do homework and have noticed some issues when the laptop is on battery.

When I press the power button the power button lights up as well as the keyboard, but the front power indicator fails to light up, then the keys and power button go dark. This happens a few times before finally after 3 or so attempts the power indicator comes on as well and the dell logo appears and we're good to go.

It boots just fine on power. The battery (and the rest of the laptop) is brand new and works fine once it has started up. I wonder if the battery somehow isn't giving the laptop enough power to boot, but am unsure how to fix that. I've updated the bios and windows 10 as well as a few intel updates. I reset the power setting to factory to see if that was the issue. 

Tried unplugging the battery and pressing the power button to release any "flea energy" but that didn't help.

 

I took a video of the issue, here are some screenshots with captions. Any input is appreciated!

3.PNGpower button and keys light up4.jpgno light on front power indicator5.jpgno light on front power indicator close up6.PNGafter 4 attempts press power button again8.jpgfront power indicator lights up immediatly9.PNGand we boot!

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7 Replies
i8yfljpg
1 Copper

Re: Dell G5 Startup problem on battery

The light on the front is actually a battery on charge/low charge indicator. It is white, when power connected the battery is being charged and orange, when the battery charge is low as I experienced so far.

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Moderator
Moderator

Re: Dell G5 Startup problem on battery

* Click my name and private message me the PC service tag number
* While on, before you disconnect the AC power adapter;
- what is the battery charge %?
- are you fully turning the Inspiron G5 OFF?

 

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Moderator
Moderator

Re: Dell G5 Startup problem on battery

i8yfljpg is correct.

Inspiron G5 15-5587 Setup and Specifications PDF page 9 =

 

Image

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bob8me
1 Nickel

Re: Dell G5 Startup problem on battery

Thanks for the responses, I tried to send a PM and it tells me I've reached the limit of PMs I can send.

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Moderator
Moderator

Re: Dell G5 Startup problem on battery

Have you sent 50 private messages to other users? If yes, click the Envelope icon for Private Messages. Click the three vertical dots and delete all in Inbox and Sent. Then try to send me a private message.

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bob8me
1 Nickel

Re: Dell G5 Startup problem on battery

This is my first time trying to send a PM. I checked my sent mail and inbox and neither have anything to delete. Not sure why it won't allow me to send one...

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Moderator
Moderator

Re: Dell G5 Startup problem on battery

 

I have sent you a private message requesting for the system details. Let us know if you can access the message & reply to it.

 

How many times does the battery (on the front blink) Does it blink amber or white?

 

Does the LED blink with a White color 1 to 9 times, followed by a longer pause before the next cycle starts again with the LED off for 3 seconds?

 

 

Dell-SreejithR
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