Last reply by 10-10-2019 Unsolved
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Dell G7 Black Screen/infinite “getting windows ready”

I have a Dell G7 7588 laptop on Windows 10 and lately it’s been having a lot of issues. Most recently, after I log in I get a black screen with only a cursor appearing. From there I can do a safe restart, but every time I try that I get stuck in the “Getting windows ready, don’t turn off your computer” screen. One time I waited over three hours and it didn’t change. Any advice on how to fix this? Thank you!

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