So as of recent I have been having a problem with my power button on my dell inspiron 13 - 7368. Just the other day, the power button stopped working. It will still click (it doesn't seem to be jammed at all), but nothing will happen when I try to press it. I have found a temporary solution, though I do not understand why it works. When I take the cover off the back of my computer, after a few tries usually the power button will work. However this is very inconvenient, so any ideas are welcome.
Some things I have noticed
>The problem, which started just the other day, seemed to correspond in timing with updating the BIOS (which I did to solve a problem about waking my computer up from sleep).
>Usually the little LED indicator below the mouse pad would indicator when the power button is pressed, but it does nothing when trying to press the button.
Things I have done to try to solve the problem
>Opening up the back of the computer (I have close to no experience with the hardware of computers so I was just looking for anything overtly obvious, which I did not find. Also I did not end up messing with any of the hardware, I just took of the back and pressed the power button a few times like normal, and it worked for some reason.
>Checking diagnostics, found no problems
>Checking for any updates for BIOS or the software, both are up-to-date
This could be a problem with the circuit of your computer power button or an issue with power option settings. Type Troubleshoot onto [Cortana] search box, select Power and then run it.
Power and battery-status light/hard-drive activity light
Indicates the battery-charge status or the hard-drive activity.
Hard-drive activity light
Turns on when the computer reads from or writes to the hard drive.
Power and battery-status light
Indicates the power and battery-charge status.
Solid white — Power adapter is connected and the battery has more than 5% charge.
Amber — Computer is running on battery and the battery has less than 5% charge.
I tried troubleshooting the power button, and no problems came up. For the time being it seems to be working some of the time. When I am trying to turn my computer on/wake it up it usually takes about about 5 or 6 times pressing the power button before anything will happen and it rarely works when I am trying to turn off the screen. So for the time being it is manageable, but I still think there is something wrong that I haven't been able to figure out yet.
Thank you for your message. I will be glad to assist you with this.
As the previous user mentioned, have you tried removing the back cover & does that make the power button work?
What is the BIOS version installed?
Disconnect the power cord & remove the battery by following the manual here https://dell.to/2PaDanO (Page 20). Press & hold down the power button for 30 seconds to release the static. Connect just the power cord & check if the power button responds.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
Click here to find the service tag - https://dell.to/2xXUCUW