Bedo23az
1 Copper

Dell Inspiron 15 3000 series Randomly Goes to Sleep- Only 9 month old laptop! Christof99 reported it too

Hi, 

I bought this Dell 15 3000 9 months ago, and it has been going to sleep randomly for awhile now 
Not a battery issue. With or without battery, still happens
I sat all power options to Never sleep. Still goes to sleep randomly. 
I went to Bestbuy where I bought this laptop and sat with a geek squad member, he had no clue why it's happening either. 
I even read here the same issue by a member called Christof99, but no one answered 
https://www.dell.com/community/Inspiron/Dell-Inspiron-15-3000-series-RANDOMLY-GOES-TO-SLEEP/m-p/6190...

I can't express how much I am disappointed right now. Please look into this issue for all your customers and let us know what's going on. Anyone? 

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Bedo23az
1 Copper

Re: Dell Inspiron 15 3000 series Randomly Goes to Sleep- Only 9 month old laptop! Christof99 reported it too

I just fixed it. Here is the solution for those who are experiencing the same issue. 
On the back of your laptop, there is 7 digit number called service number or tag number https://www.youtube.com/watch?v=sDPVSHHN-SY
Then go to the support tab here on dell's website. Under Support, choose Product Support 
Then enter the service number, it will specify info based on your laptop 
Then go to Drivers & Download, scroll down, and you will find some drivers (some are urgent) you need to download and update your laptop with
Dell Inspiron 3467/3567 System BIOS     
is what fixed my problem. My laptop hasn't gone to sleep since I installed it. 

peace

Watch how to find a Dell Service Tag. The Dell service tag is a 7 character identifier that is unique to your product and it is the best ID when communicating with Dell. Learn how to use it to access an array of useful information about your product. PLEASE NOTE: YOUR SERVICE TAG AND EXPRESS ...
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