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Stelios Papamichail

1 Message

31923

September 1st, 2018 02:00

Dell Inspiron 15 (5000 series) Battery Issue

I've recently bought a Dell Inspiron 15 laptop and i've been having some pretty serious batter issues.When i charge the laptop to 100% and use it for about 15 minutes,i've noticed that the percentage drops to about 63%,after about 30 more minutes, it drops to 32% and then when it reaches 20+%,it instantly drops to 6% and shuts down.In total, a full charge lasts me about 1 to 1.5 hours which in my opinion is ridiculous since i only surf the web using it.Any ideas on why this is happening? Did i purchase a problematic version of it? Is the battery problematic or am i doing something wrong here? Please help me out with this one!

 

PS: I always have the power saving mode setting to on and i'm using the balanced power plan.

13 people also have this problem

beamermt79

2.3K Posts

September 1st, 2018 10:00

It sounds like you may have received a bad battery. I'd contact Dell support and get it swapped out. You should get 3 to 5ish hours from 100 percent. You could go into the BIOS and see if there is a battery health monitor and see what the battery itself is reporting.

Johnnythegeek

247 Posts

September 1st, 2018 14:00

Probably defective battery, I have a Dell 5567 and three months into owning it the battery was down to less then 3 hours use. Finally used a battery checker and noticed capacity was down about a 1/3 from its rating. Dell replaced under warranty and its back to where it should be for capacity. 

DELL-Jesse L

Moderator

 • 

16.7K Posts

November 23rd, 2018 07:00

KnowsMore,

Click the links below for resolving battery performance issues.

How to Troubleshoot Dell Laptop Battery Issues

How to improve your Dell laptop's battery performance

Battery

KnowsMore

5 Posts

November 23rd, 2018 07:00

Sounds very similar to my issue.

Inspiron 15 5000 Series (5579) pre-Black Friday purchase, Windows 10 1803 Update **bleep**, High Performance Power Plan, two (2) random shut downs, Battery Indicator only shows 1.5 hours when unplugged, plugged back into AC, no shut downs so far.

Definitely will be contacting Dell Support for a waranty replacement of the battery.

mathewgx

17 Posts

November 23rd, 2018 22:00

Same problem here :https://www.dell.com/community/Inspiron/Battery-problem-with-brand-new-laptop/m-p/6199707#M38166. Dell replaced my battery . New battery came with 95%health and now , after 1 month , health capacity is at 76%. Something is very wrong about Dell 5570. I don't think it is the battery. I think it has to do with the mainboard. I bought a laptop , I trusted Dell as I did again in the past and I cannot enjoy it.

mathewgx

17 Posts

November 24th, 2018 01:00

Stelios , where did you buy your laptop in Greece?

Saladj

1 Message

July 21st, 2019 14:00

Hi, @Stelios Papamichail I have the same problem as you, it depends what you using your computer for. For example, if you are using it for documents like Google doc the battery should last longer. But if you are using it for gaming or youtube the battery doesn't last as long.

santoshpm

3 Posts

April 11th, 2021 09:00

I had and still have the exact same problem. This laptop Inspiron 15 5567 I purchased in Nov 2017 in CA and my usage was mainly on AC power - I suddenly noticed my battery health was very poor. I am now in Cochin, India. I replaced it in Nov 2020 and now the battery full storage is plummeting. The new battery initially gave me 6 - 7 hours max, just normal browsing - now I barely get 2 hours. I am very disappointed. The battery is still under warranty, and I am going to get it replaced - but I am not sure if the problem is the battery or the laptop itself. DELL SUPPORT - please help. Your technical support center in India lacks technical knowledge. They are not even aware of the command powercfg /batteryreport. That is quite sad. 

See the report taken today below, April 12, 2021.

Battery capacity history taken today, April 12, 2021

Charge capacity history of the system's batteries
PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY
2020-11-30 - 2020-12-07 41,514 mWh 41,998 mWh
2020-12-07 - 2020-12-14 41,542 mWh 41,998 mWh
2020-12-14 - 2020-12-21 41,395 mWh 41,998 mWh
2020-12-21 - 2020-12-28 39,648 mWh 41,998 mWh
2020-12-28 - 2021-01-05 39,334 mWh 41,998 mWh
2021-01-05 - 2021-01-11 39,034 mWh 41,998 mWh
2021-01-11 - 2021-01-18 39,034 mWh 41,998 mWh
2021-01-18 - 2021-01-26 39,034 mWh 41,998 mWh
2021-01-26 - 2021-02-02 39,034 mWh 41,998 mWh
2021-02-02 - 2021-02-10 39,034 mWh 41,998 mWh
2021-02-10 - 2021-02-17 39,034 mWh 41,998 mWh
2021-02-17 - 2021-02-24 39,034 mWh 41,998 mWh
2021-02-24 - 2021-03-03 39,034 mWh 41,998 mWh
2021-03-03 - 2021-03-10 37,391 mWh 41,998 mWh
2021-03-10 - 2021-03-17 36,979 mWh 41,998 mWh
2021-03-17 - 2021-03-24 36,076 mWh 41,998 mWh
2021-03-24 - 2021-03-31 34,189 mWh 41,998 mWh
2021-03-31 34,189 mWh 41,998 mWh
2021-04-01 34,189 mWh 41,998 mWh
2021-04-02 34,189 mWh 41,998 mWh
2021-04-03 33,454 mWh 41,998 mWh
2021-04-04 32,638 mWh 41,998 mWh
2021-04-05 32,638 mWh 41,998 mWh
2021-04-06 32,638 mWh 41,998 mWh
2021-04-07 32,638 mWh 41,998 mWh
2021-04-08 32,638 mWh 41,998 mWh
2021-04-09 32,638 mWh 41,998 mWh
2021-04-10 32,638 mWh 41,998 mWh


Regards,

Santosh

Edward S

2 Posts

April 23rd, 2021 10:00

I agree with some of the previous comments, I don't think it's the battery either. Or maybe all batteries are faulty, either way very bad for Dell as a manufacturer to sell these laptops like that.

My Dell Inspiron 7370 had the battery replaced under warranty because it lost more than 50% charge in the first year. The second battery now has 30% left after 3 years...

Dell will say that batteries do deteriorate with time and that this is normal but I work as ICT admin and we have Toshibas and HPs more than 5 years old and you can barely see any difference in battery health.

This is a Windows report with the second battery replaced by Dell under warranty. One thing I don't understand is why it goes down and then up after 1 year to more than when new.

Battery capacity history

Charge capacity history of the system's batteries
PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY
2018-01-22 - 2018-01-29 34,702 mWh 37,996 mWh
2018-01-29 - 2018-02-05 34,702 mWh 37,996 mWh
2018-02-05 - 2018-02-12 34,702 mWh 37,996 mWh
2018-02-12 - 2018-02-19 34,702 mWh 37,996 mWh
2018-02-19 - 2018-02-26 34,702 mWh 37,996 mWh
2018-02-26 - 2018-03-12 34,447 mWh 37,996 mWh
2018-03-12 - 2018-03-19 28,865 mWh 37,996 mWh
2018-03-19 - 2018-03-26 28,865 mWh 37,996 mWh
2018-03-26 - 2018-04-02 28,865 mWh 37,996 mWh
2018-04-02 - 2018-04-09 28,865 mWh 37,996 mWh
2018-04-09 - 2018-04-16 28,865 mWh 37,996 mWh
2018-04-16 - 2018-04-23 28,865 mWh 37,996 mWh
2018-04-23 - 2018-04-30 28,865 mWh 37,996 mWh
2018-04-30 - 2018-05-07 28,865 mWh 37,996 mWh
2018-05-07 - 2018-05-14 28,865 mWh 37,996 mWh
2018-05-14 - 2018-05-21 28,865 mWh 37,996 mWh
2018-05-21 - 2018-05-28 28,865 mWh 37,996 mWh
2018-05-28 - 2018-06-04 28,865 mWh 37,996 mWh
2018-06-04 - 2018-06-11 28,865 mWh 37,996 mWh
2018-06-11 - 2018-06-18 28,865 mWh 37,996 mWh
2018-06-18 - 2018-06-25 28,865 mWh 37,996 mWh
2018-06-25 - 2018-07-02 28,865 mWh 37,996 mWh
2018-07-02 - 2018-07-09 28,865 mWh 37,996 mWh
2018-07-09 - 2018-07-16 32,879 mWh 37,996 mWh
2018-07-16 - 2018-07-23 34,531 mWh 37,996 mWh
2018-07-23 - 2018-07-30 34,531 mWh 37,996 mWh
2018-07-30 - 2018-08-06 34,531 mWh 37,996 mWh
2018-08-06 - 2018-08-13 34,531 mWh 37,996 mWh
2018-08-13 - 2018-08-20 33,822 mWh 37,996 mWh
2018-08-20 - 2018-08-27 33,254 mWh 37,996 mWh
2018-08-27 - 2018-09-05 33,254 mWh 37,996 mWh
2018-09-05 - 2018-09-10 33,254 mWh 37,996 mWh
2018-09-10 - 2018-09-17 30,578 mWh 37,996 mWh
2018-09-17 - 2018-09-27 23,188 mWh 37,996 mWh
2018-09-27 - 2018-10-01 23,188 mWh 37,996 mWh
2018-10-01 - 2018-10-09 23,188 mWh 37,996 mWh
2018-10-09 - 2018-10-15 23,188 mWh 37,996 mWh
2018-10-15 - 2018-10-25 23,188 mWh 37,996 mWh
2018-10-25 - 2018-10-29 23,188 mWh 37,996 mWh
2018-10-29 - 2018-11-06 23,188 mWh 37,996 mWh
2018-11-06 - 2018-11-12 23,188 mWh 37,996 mWh
2018-11-12 - 2018-11-19 23,188 mWh 37,996 mWh
2018-11-19 - 2018-12-04 23,214 mWh 37,996 mWh
2018-12-04 - 2018-12-10 36,092 mWh 37,996 mWh
2018-12-10 - 2018-12-17 27,899 mWh 37,996 mWh
2018-12-17 - 2019-01-06 36,092 mWh 37,996 mWh
2019-01-06 - 2019-01-07 36,092 mWh 37,996 mWh
2019-01-07 - 2019-01-15 36,092 mWh 37,996 mWh
2019-01-15 - 2019-01-21 36,740 mWh 37,996 mWh
2019-01-21 - 2019-01-28 37,267 mWh 37,996 mWh
2019-01-28 - 2019-02-04 37,267 mWh 37,996 mWh
2019-02-04 - 2019-02-11 37,267 mWh 37,996 mWh
2019-02-11 - 2019-02-18 37,267 mWh 37,996 mWh
2019-02-18 - 2019-02-25 37,267 mWh 37,996 mWh
2019-02-25 - 2019-03-05 37,267 mWh 37,996 mWh
2019-03-05 - 2019-03-12 36,551 mWh 37,996 mWh
2019-03-12 - 2019-03-18 34,348 mWh 37,996 mWh
2019-03-18 - 2019-03-30 34,348 mWh 37,996 mWh
2019-03-30 - 2019-04-01 34,348 mWh 37,996 mWh
2019-04-01 - 2019-04-09 34,348 mWh 37,996 mWh
2019-04-09 - 2019-04-17 34,348 mWh 37,996 mWh
2019-04-17 - 2019-04-23 34,348 mWh 37,996 mWh
2019-04-23 - 2019-04-29 34,348 mWh 37,996 mWh
2019-04-29 - 2019-05-06 34,348 mWh 37,996 mWh
2019-05-06 - 2019-05-13 34,348 mWh 37,996 mWh
2019-05-13 - 2019-05-22 34,348 mWh 37,996 mWh
2019-05-22 - 2019-06-09 34,348 mWh 37,996 mWh
2019-06-09 34,348 mWh 37,996 mWh
2019-06-10 - 2019-06-23 34,348 mWh 37,996 mWh
2019-06-23 - 2019-06-24 34,348 mWh 37,996 mWh
2019-06-24 - 2019-07-02 34,348 mWh 37,996 mWh
2019-07-02 - 2019-07-09 34,348 mWh 37,996 mWh
2019-07-09 - 2019-07-15 34,348 mWh 37,996 mWh
2019-07-15 - 2019-07-23 34,348 mWh 37,996 mWh
2019-07-23 - 2019-07-31 34,348 mWh 37,996 mWh
2019-07-31 - 2019-08-08 34,348 mWh 37,996 mWh
2019-08-08 - 2019-08-12 34,348 mWh 37,996 mWh
2019-08-12 - 2019-08-24 34,348 mWh 37,996 mWh
2019-08-24 - 2019-09-03 34,348 mWh 37,996 mWh
2019-09-03 - 2019-09-11 34,348 mWh 37,996 mWh
2019-09-11 - 2019-09-16 34,335 mWh 37,996 mWh
2019-09-16 - 2019-09-23 32,786 mWh 37,996 mWh
2019-09-23 - 2019-09-30 32,786 mWh 37,996 mWh
2019-09-30 - 2019-10-07 32,786 mWh 37,996 mWh
2019-10-07 - 2019-10-14 32,638 mWh 37,996 mWh
2019-10-14 - 2019-10-21 31,897 mWh 37,996 mWh
2019-10-21 - 2019-11-04 32,619 mWh 37,996 mWh
2019-11-04 - 2019-11-13 29,526 mWh 37,996 mWh
2019-11-13 - 2019-11-19 29,526 mWh 37,996 mWh
2019-11-19 - 2019-11-25 29,526 mWh 37,996 mWh
2019-11-25 - 2019-12-04 26,564 mWh 37,996 mWh
2019-12-04 - 2019-12-09 17,852 mWh 37,996 mWh
2019-12-09 - 2019-12-16 17,852 mWh 37,996 mWh
2019-12-16 - 2019-12-24 17,852 mWh 37,996 mWh
2019-12-24 - 2019-12-30 17,852 mWh 37,996 mWh
2019-12-30 - 2020-01-09 17,852 mWh 37,996 mWh
2020-01-09 - 2020-01-13 17,852 mWh 37,996 mWh
2020-01-13 - 2020-01-20 17,852 mWh 37,996 mWh
2020-01-20 - 2020-01-28 17,852 mWh 37,996 mWh
2020-01-28 - 2020-02-04 17,852 mWh 37,996 mWh
2020-02-04 - 2020-02-10 17,852 mWh 37,996 mWh
2020-02-10 - 2020-02-17 17,852 mWh 37,996 mWh
2020-02-17 - 2020-02-24 16,793 mWh 37,996 mWh
2020-02-24 - 2020-03-06 14,934 mWh 37,996 mWh
2020-03-06 - 2020-03-09 14,934 mWh 37,996 mWh
2020-03-09 - 2020-03-16 14,934 mWh 37,996 mWh
2020-03-16 - 2020-03-31 14,934 mWh 37,996 mWh
2020-03-31 - 2020-05-02 14,934 mWh 37,996 mWh
2020-05-02 - 2020-05-09 14,934 mWh 37,996 mWh
2020-05-09 - 2020-05-13 14,934 mWh 37,996 mWh
2020-05-13 - 2020-06-23 14,934 mWh 37,996 mWh
2020-06-23 - 2020-07-03 14,934 mWh 37,996 mWh
2020-07-03 - 2020-08-09 12,121 mWh 37,996 mWh
2021-02-21 - 2021-02-28 12,016 mWh 37,996 mWh
2021-02-28 - 2021-03-07 12,016 mWh 37,996 mWh
2021-03-07 - 2021-03-14 12,016 mWh 37,996 mWh
2021-03-14 - 2021-03-21 12,016 mWh 37,996 mWh
2021-03-21 - 2021-03-28 12,016 mWh 37,996 mWh
2021-03-28 - 2021-04-04 12,016 mWh 37,996 mWh
2021-04-04 - 2021-04-11 12,016 mWh 37,996 mWh
2021-04-11 12,016 mWh 37,996 mWh
2021-04-12 12,016 mWh 37,996 mWh
2021-04-13 12,016 mWh 37,996 mWh
2021-04-14 12,016 mWh 37,996 mWh
2021-04-15 12,016 mWh 37,996 mWh
2021-04-16 12,016 mWh 37,996 mWh
2021-04-17 12,016 mWh 37,996 mWh
2021-04-18 12,016 mWh 37,996 mWh
2021-04-19 12,016 mWh 37,996 mWh
2021-04-20 12,016 mWh 37,996 mWh
2021-04-21 12,016 mWh 37,996 mWh
2021-04-22 12,016 mWh 37,996 mWh

 

santoshpm

3 Posts

May 4th, 2021 10:00

I have the exact same problem; Dell has reported no issue with the laptop - I am now on my 3rd battery - the issue persists. I am doing research on my own and giving feedback to Dell. Ridiculous indeed - Dell, please look into the matter ASAP. I have given you all the information you need.
Regards,

Santosh

miyurus

1 Message

August 9th, 2022 13:00

My first battery that came with laptop degraded and even swelled and damaged the laptop.

I am currently on the second battery it has degraded to unusable levels within 2 years.

This seems be an issue with the motherboard and power management not a battery issue.

Never buying or recommending a dell laptop again.

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