Highlighted
1 Copper

Dell Inspiron 15 7000 Issues

I have seen a lot of issues regarding the  Dell Inspiron 15 7000 series about the keyboard locking out, while the monitor and mouse still work, but the power button not shutting down. I was able to tab out and shut down with the mouse, but it just continues to stay on shutting down. I was wondering if anyone knows anything about a recall or any solutions. I've had it happen to me about twice within probably a 8 month period and just let the battery drain both times. I am looking for an actual solution to this other than taking the battery out or just draining it. 

0 Kudos
1 Reply

Re: Dell Inspiron 15 7000 Issues

Hi Cam8706,

Thanks for posting. Apologies that your system is not performing as expected.

Usually when this happens on a regular basis is sometimes caused from corrupted drivers, the operating system, or a program causing a conflict.

Here is some information from the Dell knowledge base you may find helpful:

Keyboard, touchpad, or mouse not working correctly

0 Kudos