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KER0TIN
1 Nickel

Dell Inspiron 15 Gaming 7567 ACPI_BIOS_ERROR

So my display driver crashed on windows 10

 

I restarted the PC

But after that when trying to boot to windows, my laptop just restarts

I tried to go to recovery options but it also restarts when choosing it

I also tried booting in a windows installer on the flash drive but it also restarts

I tried booting the flash drive in legacy but it says ACPI_BIOS_ERROR.

I tried updating my bios but same results

How do i fix this

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16 Replies
adil velouch
1 Copper

Re: Dell Inspiron 15 Gaming 7567 ACPI_BIOS_ERROR

me also get same problem bro...please fix this problem

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KER0TIN
1 Nickel

Re: Dell Inspiron 15 Gaming 7567 ACPI_BIOS_ERROR

i really hope they help us fix this issue 

i have been trying to figure out the problem for 1 week Smiley Sad

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Saltgrass
4 Germanium

Re: Dell Inspiron 15 Gaming 7567 ACPI_BIOS_ERROR

Saying the Display driver crashed may not just be a driver error.  Have you done the boot diagnostics on the system?

When the system restarts, what is restarting it, Support Assist or Windows?  If it is Support Assist, look in the Bios to see if you can turn it off or lower it priority to something more than 3.  The name of the Dell component may not actually be Support Assist but I don't remember right now.

If you can get to a place where allows you to start in Safe Mode, it might help replace an errant driver.  

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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KER0TIN
1 Nickel

Re: Dell Inspiron 15 Gaming 7567 ACPI_BIOS_ERROR

I did a full diagnostics

It showed no error

 

Cant even boot to safe mode

 

When it loads windows

The loading circle freezes then the computer restarts

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Saltgrass
4 Germanium

Re: Dell Inspiron 15 Gaming 7567 ACPI_BIOS_ERROR

Do you have an external display you can use?

Do you have the recovery or install media.  It sounds like you are trying that but it is still restarting.  In order to remove the drive as a possibly you may need to disconnect it.  It you are running two drives, which one holds the OS?

I think the first thing I would try is to disconnect all other drives and see if the system continues without being able to boot to the USB drive.

The spinning circles and restart would seem to be a driver or device problem.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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KER0TIN
1 Nickel

Re: Dell Inspiron 15 Gaming 7567 ACPI_BIOS_ERROR

I tried booting with nothing plugged in in the USB port

I also tried removing the hdd and booted to the USB installer but same results

 

I wanted to try to reflash a fresh bios but i do not know how

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KER0TIN
1 Nickel

Re: Dell Inspiron 15 Gaming 7567 ACPI_BIOS_ERROR

also tried booting using external display but it only uses the internal display 

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KER0TIN
1 Nickel

Re: Dell Inspiron 15 Gaming 7567 ACPI_BIOS_ERROR

Is there a way to force it to only use external display?

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Saltgrass
4 Germanium

Re: Dell Inspiron 15 Gaming 7567 ACPI_BIOS_ERROR

The only thing I can pass along right not with your situation is someone booting their system in the Legacy mode ended up with an ACPI error.

I have never seen your situation, but it should be considered your display adapter has failed.  Sorry I can't give you other options but I have not seen your situation before.

The external display will use the Nvidia display adapter and should switch automatically.  If it does not, I cannot help since I have no experience with your situation.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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