Welcome to the Dell Community @Psyonix
What is the extension of the "Service Tag"
What is the ????
Please do not post the "Service Tag" only the extension "????"
Until a "MOD" approves of the photo only you can see it.
Till then regards,
Again you refer me to a page that asks me to pay money. That service is not expected from Dell. Will advice from now on to buy different brand. Will never recommend a dell product again.I will advise my client to backup data from hard drive and sell this paperweight.
If you are able to open up the laptop and get to the inner workings of it, you could try removing the battery and also removing the CMOS battery, waiting for an hour or so, then putting it all back together and trying again. Information here: https://www.askvg.com/how-to-reset-remove-bypass-a-bios-or-cmos-password/