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2 Bronze

Dell Inspiron 15 Service tag system password

Good day and greetings from South Africa. I work in a computer shop here and one of our clients had his laptop stolen yesterday. He recovered it with help of police but now the thieves have put a system password on. I have tried various sites for entering the service tag to maybe get past it but no luck. Can anyone help or recommend my next step besides taking the hard drive out to recover the data? Thank you!
13 Replies
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5 Rhenium

Re: Dell Inspiron 15 Service tag system password

Welcome to the Dell Community  @Psyonix 

What is the extension of the "Service Tag"

xxxxxxx-???? 

What is the ????

Please do not post the "Service Tag" only the extension "????"

Best regards,

U2

HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
HP ZBook 17 G4 Xeon E3-1505M v6 32GB
HP Color LaserJet M553dn 40ppm
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2 Bronze

Re: Dell Inspiron 15 Service tag system password

Hi there are no numbers after that the laptop shuts down when enter incorrect password 3 times. Can send a picture if it will help

 

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2 Bronze

Re: Dell Inspiron 15 Service tag system password

Have attached the picture20190615_111922.jpg

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5 Rhenium

Re: Dell Inspiron 15 Service tag system password

@Psyonix 

Until a "MOD" approves of the photo only you can see it.

Till then regards,

U2

HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
HP ZBook 17 G4 Xeon E3-1505M v6 32GB
HP Color LaserJet M553dn 40ppm
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2 Bronze

Re: Dell Inspiron 15 Service tag system password

ah ok well then will probably here back on monday then
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2 Bronze

Re: Dell Inspiron 15 Service tag system password

Yea well no numbers after the service tag so what now?

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5 Rhenium

Re: Dell Inspiron 15 Service tag system password

@Psyonix 

Photo rejected.

If it showed your "Service Tag" it would get rejected!!!

Try here.

https://biospassword.eu/dell-without-suffix

Regards,

U2

HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
HP ZBook 17 G4 Xeon E3-1505M v6 32GB
HP Color LaserJet M553dn 40ppm
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2 Bronze

Re: Dell Inspiron 15 Service tag system password

Again you refer me to a page that asks me to pay money. That service is not expected from Dell. Will advice from now on to buy different brand. Will never recommend a dell product again.I will advise my client to backup data from hard drive and sell this paperweight.

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2 Bronze

Re: Dell Inspiron 15 Service tag system password

Hi Psyonix,

If you are able to open up the laptop and get to the inner workings of it, you could try removing the battery and also removing the CMOS battery, waiting for an hour or so, then putting it all back together and trying again. Information here: https://www.askvg.com/how-to-reset-remove-bypass-a-bios-or-cmos-password/

Regards,

Andrew