22 Posts
0
4315
Dell Inspiron 5515 BSOD
Dell Insprion 5515.
Frequent, and I mean today alone: 5 - 7 BSOD errors. I have wiped and reinstalled Windows 10 Home, upgraded to Windows 10 Pro, then upgraded to Windows 11 Pro, twice. Updated drivers, ran Windows Update, it's all current. Ran Dell Support Assist. It finds no issues with hardware or out-of-date drivers. Yet, I continue to get BSOD errors.
Below is the analysis of the crash dumps of the past several BSOD errors. While this report is only of the several that have occured today, it frequently mentions thermal issues. I don't know what to do to fix any of this. My wife has an identical model laptop (they were bought at the same time, same model, same configuration). She has had *no* BSODs. I have run the quick scan by Dell Support Assist, and the extended scan. It finds no issues. Yet, the BSODs continue.
System Information (local)
| Computer name: | CARROLL-5515 |
| Windows version: | Windows 11, 10.0, version 2009, build: 22000 (x64) |
| Windows dir: | C:\WINDOWS |
| Hardware: | Inspiron 5515, Dell Inc., 0KDKG8 |
| CPU: | AuthenticAMD AMD Ryzen 7 5700U with Radeon Graphics 8664, level: 23 |
| Processor count: | 16 logical processors, active mask: 65535 |
| RAM: | 15720.2MB |
Crash Dump Analysis
Crash dumps are enabled on your computer.
Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump
On Sun 6/5/2022 2:56:09 PM your computer crashed or a problem was reported
| Crash dump file: | C:\WINDOWS\Minidump\060522-9031-01.dmp (Minidump) |
| Bugcheck code: | 0xD1(0x7FFE7AFF043C, 0xFF, 0xD4, 0x7FFE7AFF043C) |
| Bugcheck name: | DRIVER_IRQL_NOT_LESS_OR_EQUAL |
| Bug check description: | This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high. |
| Analysis: | This is a typical software problem. Most likely this is caused by a bug in a driver. |
On Sun 6/5/2022 2:56:09 PM your computer crashed or a problem was reported
| Crash dump file: | C:\WINDOWS\MEMORY.DMP (Kernel memory dump) |
| Bugcheck code: | 0xD1(0x7FFE7AFF043C, 0xFF, 0xD4, 0x7FFE7AFF043C) |
| Bugcheck name: | DRIVER_IRQL_NOT_LESS_OR_EQUAL |
| Bug check description: | This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high. |
| Analysis: | This is a typical software problem. Most likely this is caused by a bug in a driver. |
On Sun 6/5/2022 10:56:20 AM your computer crashed or a problem was reported
| Crash dump file: | C:\WINDOWS\Minidump\060522-10078-01.dmp (Minidump) |
| Bugcheck code: | 0xFC(0xFFFFFBDCC08F6000, 0x8100000234822863, 0xFFFFDD04D8A91E80, 0x2) |
| Bugcheck name: | ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY |
| Bug check description: | This indicates that an attempt was made to execute non-executable memory. |
| Analysis: | This particular bugcheck may be caused by malware or a security product that does not follow programming guidelines. This can also be caused by memory corruption. This is possibly a software problem. There is a possibility that this is caused by memory corruption. Memory corruption can be caused by a faulty driver, faulty RAM, overheating and more. Read this article on memory corruption. Read this article on thermal issues |
On Sun 6/5/2022 10:53:49 AM your computer crashed or a problem was reported
| Crash dump file: | C:\WINDOWS\Minidump\060522-9781-01.dmp (Minidump) |
| Bugcheck code: | 0xA(0x5D6, 0xFF, 0x3E, 0xFFFFF8030C49737A) |
| Bugcheck name: | IRQL_NOT_LESS_OR_EQUAL |
| Bug check description: | This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug. |
| Analysis: | This is a typical software problem. Most likely this is caused by a bug in a driver. |
On Sun 6/5/2022 10:32:37 AM your computer crashed or a problem was reported
| Crash dump file: | C:\WINDOWS\Minidump\060522-9265-01.dmp (Minidump) |
| Bugcheck code: | 0x50(0xFFFFFFFFFFFFFFFF, 0x0, 0xFFFFF8054D6812F5, 0x2) |
| Bugcheck name: | PAGE_FAULT_IN_NONPAGED_AREA |
| Bug check description: | This indicates that invalid system memory has been referenced. This can be caused by a faulty driver. Antivirus software can also trigger this error, as can a corrupted NTFS volume. It can also be caused by faulty hardware, (in particular faulty or overheated RAM or video RAM) or an overheated system component. |
| Analysis: | This is likely a software problem which means that it was probably caused by a bug in a driver. There is a possibility that this is caused by memory corruption. Memory corruption can be caused by a faulty driver, faulty RAM, overheating and more. Read this article on memory corruption. Read this article on thermal issues |
On Sun 6/5/2022 8:31:48 AM your computer crashed or a problem was reported
| Crash dump file: | C:\WINDOWS\Minidump\060522-9062-01.dmp (Minidump) |
| Bugcheck code: | 0x3B(0xC000001D, 0xFFFFF8067D829B0B, 0xFFFFDB00BBFE2900, 0x0) |
| Bugcheck name: | SYSTEM_SERVICE_EXCEPTION |
| Bug check description: | This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. |
| Analysis: | This is a typical software problem. Most likely this is caused by a bug in a driver. |
Conclusion
6 crash dumps have been found and analyzed. No offending third party drivers have been found. Consider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
Read the suggestions displayed in the bugcheck analysis above.
The analysis process took 0:00:14 (h:mm:ss).
CRM_2013
22 Posts
0
May 31st, 2023 10:00
Well, we have finally resolved the issues we had with our Dell Inspiron 5515 laptops. My wife's laptop died (naturally, *after* the warranty expired), and I traded mine in on an HP laptop. Replaced the wife's laptop with an HP. So far, no issues with either one, and we've been able to run continuously *without* BSODS! Can you imagine that!? Bought the wife's laptop from Walmart, and got mine from Costco. Wife's was a Core i5 with 16GB ram and a 512GB SSD. Mine is a Core i7 with 16GB ram and a 1TB NVME SSD. Neither laptop has the finger print sensor we got used to with the Dells, and the power button is in an odd place (6 buttons to the left, from the right edge along the top row of buttons) on the keyboard. Got a $300 Costco trade-in on my Dell. Ironically enough, we still owe Dell the balance that was due for the Inspirons we were making payments on. Frankly, we're glad to be done with them.
I *could* have wiped my still working (after a fashion, ignoring the frequent BSODs) laptop and given it to someone to use, but I didn't feel right about giving away something I knew was defective. Dell wouldn't admit it was defective, but we all know *this* model of Inspiron is most assuredly defective.
Frankly, I'm glad we're done with these two headaches. They've been nothing *but* headaches the entire time we had them.
The jury is still out on the HP laptops that replaced them, but so far, we've not had any issues that weren't corrected with updated drivers.
DELL-Cares
Moderator
Moderator
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25K Posts
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June 5th, 2022 14:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
JOcean
7 Technologist
7 Technologist
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12K Posts
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June 5th, 2022 14:00
You have reinstalled Windows numerous times with no effect. You could try running in safe mode for a while to see if the BSOD returns but I would suggest downloading and running Memtest86 available at their site here. If during the test you see any errors, and I mean even 1 error, then that is a memory fail.
CRM_2013
22 Posts
0
June 5th, 2022 16:00
Thanks for the suggestion. I will give that a shot and see what I can find out. I *have* run both the quick tests from Dell Support Assist, as well as the extended tests, and they don't report any issues. If Memtest86 does a more extensive test than those, it will be worth a shot.
CRM_2013
22 Posts
0
June 7th, 2022 18:00
I downloaded and installed MemTest86 as per the directions, booted up the USB, and let it run it's course. It found no errors at all. The tests ran for a few hours, and didn't report one error. If I could find where it saved the test report results, I'd post it here, but it was about 4:30 AM local time when I saw it had finished, and didn't make note of where the results file was saved.
CRM_2013
22 Posts
0
June 12th, 2022 13:00
I have followed all the offered suggestions, (update Windows, update drivers, scan hardware for errors using Dell Support Assist as well as the diagnostic routines in the BIOS, run Memtest86 to scan for memory errors. No errors reported, drivers up to date, BIOS up to date. Yet, I still have BSODs.
Here is the latest crash dump report from WhoCrashed:
Welcome to WhoCrashed (HOME EDITION) v 7.01
WhoCrashed is a comprehensible crash dump analyzer. It analyzes the system crashes of your computer or a remote computer on the network.
If your computer has displayed a blue (or black) screen of death or rebooted suddenly then your system may have crashed because of a malfunctioning device driver or because of a hardware failure. WhoCrashed will go to great lengths to help you find the root cause of the problem and a solution if available. It will analyze the crash dump files on your system or a system on the network with the single click of a button. In case the problem is caused by a malfunctioning driver, it will tell you what drivers are likely to be responsible for crashing your computer. In case of a hardware failure, it will tell you the most likely root cause and how to fix the problem.
When the analysis process is complete, WhoCrashed will write a report that offers suggestions on how to proceed in any situation, including internet links which will help you further troubleshoot any detected problems.
WhoCrashed will do great efforts to find out why your system crashed and what can be done to remedy the problem.
To obtain technical support visit www.resplendence.com/support
Click here to check if you have the latest version or if an update is available.
Just click the Analyze button for a comprehensible report ...
Home Edition Notice
This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network.
PLEASE NOTE THAT THIS VERSION OF WHOCRASHED IS NOT LICENSED FOR USE BY PROFESSIONAL SUPPORT ENGINEERS.
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System Information (local)
Crash Dump Analysis
Crash dumps are enabled on your computer.
Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump
On Sat 6/11/2022 12:44:31 AM your computer crashed or a problem was reported
This bugcheck indicates that a timeout has occurred. This may be caused by a hardware failure such as a thermal issue or a bug in a driver for a hardware device.
Read this article on thermal issues
A full memory dump will likely provide more useful information on the cause of this particular bugcheck. The crash took place in a Microsoft module. The description of the module may give a hint about a non responding device in the system.
On Sat 6/11/2022 12:44:31 AM your computer crashed or a problem was reported
This bugcheck indicates that a timeout has occurred. This may be caused by a hardware failure such as a thermal issue or a bug in a driver for a hardware device.
Read this article on thermal issues
A full memory dump will likely provide more useful information on the cause of this particular bugcheck. The crash took place in a Microsoft module. The description of the module may give a hint about a non responding device in the system.
On Fri 6/10/2022 12:21:16 AM your computer crashed or a problem was reported
Hardware failure is often caused by overheating. Read this article on thermal issues
The crash took place in a file system driver. Since there is no other responsible driver detected, this could be pointing to a malfunctioning drive or corrupted disk. It's suggested that you run CHKDSK to check your drive(s) for errors.
On Fri 6/10/2022 12:17:54 AM your computer crashed or a problem was reported
On Fri 6/10/2022 8:22:15 PM your computer crashed or a problem was reported
Hardware failure is often caused by overheating. Read this article on thermal issues
Since there is no other responsible driver detected, it is suggested that you look for an updated driver for your graphics hardware. It's also possible that your graphics hardware was non-functional or overheated.
On Fri 6/10/2022 8:19:47 PM your computer crashed or a problem was reported
Conclusion
6 crash dumps have been found and analyzed. No offending third party drivers have been found. Consider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
Read the suggestions displayed in the bugcheck analysis above.
The analysis process took 0:00:11 (h:mm:ss).
I need to get this issue resolved. I can not depend on this laptop for any serious work, as I can not depend on it to stay running without interrupting me with a BSOD. The latest was this morning at church as we were setting up to live stream the morning service. It crashed, and I had to run home (thankfully, only a 3 minute drive from the church) and grab my wife's identical laptop, to do the livestream with. No issues with that one. It's not been upgraded to Windows 11 yet, but it's identical in all hardware specifications to my laptop.
CRM_2013
22 Posts
0
June 22nd, 2022 07:00
Well, I am officially done with Dell systems for my personal use. I've never had issues like I've had with this laptop. I have wiped and re-installed Windows multiple times, and continue to get BSOD errors. I tried a totally clean install from a freshly downloaded from Microsoft Windows 11 setup file, and got BSODs. So, I downloaded a fresh setup file for Windows 10 from Microsoft, and was encouraged, because I got through a whole day without a BSOD. Nope! It BSOD'd on me this morning.
I have tried all, and I repeat *all* of the recommendations offered here and through private messages from Dell Support, and *continue* to have BSOD errors. I've uploaded the memory dump files for Tech Support to analyze. They say it's a software issue. I ran it in Safe Mode, with no issues. They say again it's a software issue. So, as a last resort. I made sure I had the latest Windows 11 installation files downloaded direct from Microsoft's web site. BSOD. So, my last resort was to download the latest setup files for Windows 10 and install (again, a clean install on a wiped drive (blew all partitions away on the drive, and installed to a "clean" drive. Nope! BSOD again this morning.
I'm done.
CRM_2013
22 Posts
0
June 27th, 2022 08:00
And the fun continues. Now, my wife's *identical* model laptop has developed the same issues. Multiple crashes per day. She hasn't upgraded to Windows 11 yet, and is not running anything other than mainstream software (Microsoft Office 365, LibreOffice, etc.) and yet I saw four crashes yesterday in the span of about 40 minutes.
I don't know what the problem is with this particular model of laptop, but congratulations, Dell, Inc: You have soured me on purchasing any laptops from you ever again. And no, I am not satisfied in any way, shape, form, or fashion with the support I have gotten related to this issue.
bugbbq
8 Posts
0
October 27th, 2022 09:00
Not that it helps but I have the same laptop and the same issues. I suspect we are not alone.
Multiple BSOD per day and they seem to vary so much it's impossible to pinpoint the issue. I've tried the built in Dell hardware diagnostics, memtest86, Windows Memory Diagnostics, chkdsk, the windows driver verifier, etc. Nothing shows up on the hardware side.
I have tried a fresh install of Windows 10 and 11, with and without any Dell software and the issue persists. I have tried using the Dell recovery tools to do a fresh install. Still the same issues. I can't help but think it is a driver issue. Dell Support have told me it is not covered by the warranty, and I have to pay to get support for that. This seems unacceptable that a machine cannot even run with a default install of Windows.
I've been a Dell customer for years, but this has made up my mind about ever buying again or recommending to others. Dell please fix this.
CRM_2013
22 Posts
0
October 27th, 2022 11:00
I'm wondering if it's related to the AMD chipset? I don't really know. In any event, we bought identical laptops. 16GB of ram, 1TB NVME SSD drives, AMD's Ryzen 5700, I believe it is. I don't know if the Intel version of this system is having the same issues. But like yourself, I am soured on Dell hardware now, and that took some doing. At my recommendation, my employer's dental practice is running exclusively Dell desktops and laptops. We have a Lenovo file server, but the rest of the office is running on Dell systems. We have even had a couple of Dell file servers. That's how deeply we've been in the Dell ecosystem. Well, not any more!
bugbbq
8 Posts
1
October 27th, 2022 12:00
Yes we have the AMD 5700U model with 500GB SSD and 16GB RAM.
I also wondered about the AMD chipset part so I downloaded from AMD. There is an Auto Detect tool that I used as I was not sure what to get. It's been on a Win 10 install for a few days. I did notice some BSOD crashes early on that I think happened after the update but it has been stable for over a day which is a miracle -- I'm not convinced it is the solution yet.
At one point with Windows 11 I was getting a BSOD crash and reboot every few minutes. Now I'm usually getting them 1 or 2 times a day and often after the computer has been left alone for a while and has presumably gone to sleep. Better but still not great.
cfinley66
9 Posts
0
November 1st, 2022 18:00
I have the same issue, and DELL support has been, well non-ideal in that they want to charge me for their work. I mean all that this thing runs is Windows 11 and the updates DELL software mandates, and somehow those support people keep blaming me. They are they are the worst.
OS Name: Microsoft Windows 11 Home
OS Version: 10.0.22621 N/A Build 22621
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Product ID: 00326-10000-00000-AA293
System Manufacturer: Dell Inc.
System Model: Inspiron 5515
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: AMD64 Family 23 Model 104 Stepping 1 AuthenticAMD ~1801 Mhz
BIOS Version: Dell Inc. 1.12.0, 8/12/2022
CRM_2013
22 Posts
0
November 1st, 2022 19:00
I am not impressed with Dell Support in this instance, myself. It can not be simply a driver issue, or a misconfiguration issue, as they continually insisted it was. The issues perist despite *multiple" wipes and reinstallations of Windows. I *totally* wiped the SSD on this system, and even installed Windows 10 Home "from scratch", i.e., the Microsoft-supplied installation files. It didn't matter if I used the installation files from Microsoft or Dell. I end up with the same issues. So far, my system is behaving fairly well after the most recent revert to Windows 10 from Windows 11. My system seemed to be behaving fairly well with Windows 10 Home, so I tried again to do the upgrade to Windows 11. It went ok, for a while. Then, three BSODs in a row, in the space of a few minutes. I reverted to the Windows 10 installation, which the system had kept. It's behaving so far. Execept for an issue with the Remote Desktop Client which I use to connect to my office computer, it's behaving for the most part, today at least.
bugbbq
8 Posts
0
November 1st, 2022 21:00
Seems like we are all in the same boat. Identical issues like we are seeing cannot be a coincidence. There is something wrong with the systems we were sold.
My Windows 10 install (with a full disk SSD format and repartition with Micrsoft Windows downloaded OS) has been semi-stable but still suffers from BSOD crashes daily. The same steps with the Dell OS Recovery tools also had the same issues.
I am looking for ideas of what to try next. Maybe someone from Dell can chime in?
Not that it helps solve anything, but the Reliability Monitor provides a not so nice picture of what's been happening on your PC. Crash after crash...
pax601
10 Posts
0
November 8th, 2022 12:00