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JacoZ
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[Dell Inspiron 5570,Win 10] WHEA-Logger 17 occurring many times per second

Hi, the system log of my brand-new Inspiron 15 5570 shows about 20 times per second a 'correctable hardware-failure': Whea-logger ID 17:

Onderdeel: PCI Express Root Port
Foutbron: Geavanceerde foutrapportage (PCI Express)

Bus:Apparaat:Functie: 0x00x1C0x5
Leverancier-id:Apparaat-id: 0x8086:0x9D15
Klassecode: 0x30400

Dell Support Netherlands says that since the laptop is working, there is no problem to resolve, so they do not want to help me. 

I should like to have this problem resolved within my warranty time.

I already did a bios-upgrade, and then a total system-restore. 

Then I update all the drivers from within device-manager.

But the problem is still there.

The frequency of the messages is not always the same. Sometimes there are just a few WHEA-messages per minute. But sometimes there ar >20 messages per second. 

When I turn off the Qualcomm QCA9377 Wireless adapter, the messages disappear. But I need Wifi. 

Any help will be appreciated. 

Jaco

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1 Reply
GilD
1 Copper

Re: [Dell Inspiron 5570,Win 10] WHEA-Logger 17 occurring many times per second

I have exactly the same trouble in the event log. But i don't see any consequences on my pc usage right now. 

 

Rgds

 

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